Hi,
Long time user of native instruments here. I just had my computer wiped and was attempting to reinstall everything I have Native Instruments wise through native access (3.1.0). It doesn't work, every installation ends with "Installation Failed" and provides no other information. I tried searching online for some way to access the logs, but I couldn't find any information in that way either so I guess I'm just stuck with this completely useless error message.
The online documentation for this issue says to allow 'Full Disk Access' for native access and nkt daemon. I did this, no change.
What's worse - I can't even uninstall the application. When I try to empty the trash after putting Native Access in the trash, my computer goes haywire. It says that I can't empty the trash because a bunch of random things (like Snare, Drums, {Plugin Name that actually belongs to output and not NI) are "still in use". I try to stop emptying the trash, but nothing happens. The process freezes. So, the application doesn't work at all, and it screws up my computer.
I really wanted to reach out to customer support, but it seems that Native Instruments doesn't actually have that! They just misdirect you around to random pages that no longer exist. I don't really understand how you can put out buggy software and then not provide support for it, especially when that software is hundreds of dollars.
P.S. the tags feature on this website when you try to input text for a tag doesn't seem to work either! As a search or otherwise~!
