Installing dependencies every time I reboot the PC.

[Deleted User]
[Deleted User] Posts: 249 Newcomer
edited October 2024 in Native Access
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  • wshoey
    wshoey Member Posts: 4 Member

    Yep, happening for me, too! Takes at least 30 minutes just to open Native Access and about 75 percent of the time it freezes on one of the many stages on the way to opening and just....never opens. I'm shocked at how awful this is.

  • Paule
    Paule Member Posts: 1,314 Expert
    edited January 2023

    If you own a laptop or notebook you can shutdown it using shutdown -sg -t 0 or press shift and shutdown.

    Now the laptop boots from the beginning with empty cache like you've take away the accu with no power.

    grafik.png

    EDIT: This is like a cold start.

  • [Deleted User]
    [Deleted User] Posts: 249 Newcomer
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  • Paule
    Paule Member Posts: 1,314 Expert
    edited January 2023

    It's good to clear all cookies in that way.

    On my PC I never write a chronicle and clear cookies,

    My HP Z230 has no power off switch. A button only for shutdown or start.

  • [Deleted User]
    [Deleted User] Posts: 249 Newcomer
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  • Paule
    Paule Member Posts: 1,314 Expert
    edited January 2023

    Do you upgrade your pc to 22H2?

    My computer is win 10 pro and since Oct'22 upgrade from 21H2 to 22H2.

    Here are no problems with NA2, 3.1.0.

    If you deinstal NA don't forget to clear the registry with regedit and then instal NA2 again.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,356 admin

    @Reefius Do you have an antivirus active or a registry cleaner, something like CCleaner? It could be that they delete or quarantine the ntkdaemon and Native Access needs to reinstall it every time.

  • [Deleted User]
    [Deleted User] Posts: 249 Newcomer
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  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,356 admin

    @Reefius Have you tried to deactivate Malwarebytes as a test? If you have and this still happens it could be a new bug in Native Access. In that case I'd ask you to contact our support agents here so they can do a proper bug report and/or try to help to fix the issue: http://bit.ly/NIsupport_install

  • [Deleted User]
    [Deleted User] Posts: 249 Newcomer
    Answer ✓
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  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,356 admin

    @Reefius That's good to hear!

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