Expansion artwork missing

Ed M · 2022-12-19T23:28:38+00:00

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Hi,

So I bought the Borough Chops expansion, and it works perfectly. However, in the Maschine browser the artwork is missing. I like my stuff tidy, and it kinda bugs me to have this one grey icon in my expansion collection.

I tried reinstalling the expansion in NA2, artwork still missing. Then I went to look online on NI support. I found a solution where you needed to deleted a number of folders and files, refresh NA2, reopen Komplete Kontrol and Maschine to rescan and rebuild the database.

After all those steps, the artwork of that same single expansion was still missing. Everything else, as before, was still ok.

Does anybody know any alternative fixes for this?

Thanks!

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Accepted answers

Jeremy_NI

Updating the post to reflect our latest findings. there seems to be an issue with Native Access 2 that brings this issue more than usual. We gathered an extensive folder with all the image files for most of our products: image folder

Extract it and move the contents of it into into this folder:

Macintosh HD > Users > Shared > NI Resources > image

When prompted select "skip" and the the "apply for all" box -> only the missing ones will be added.

All comments

Antidote82

I'm having the same issue. I followed the steps in the article which consisted of deleting a few files, but that didn't work. Upon further review, there is no folder for Borough Chops in the Image Folder of Native Instruments on my computer. All of the other products have a folder in that location. For everyone to be having the same issue, it seems to either be a bug or an oversight by NI. I haven't seen any alternative fixes so we might just have to wait until NI fixes it with an update.

Ed M

https://community.native-instruments.com/discussion/comment/45646#Comment_45646

Thank you for replying. I guess we will have to wait for an update.

@Kaiwan_NI did you guys noticed this issue with other users as well?

Raven586

Following.!! I'm having the same problem. Tried the delete and re-install trick and it didn't seem to work.

Can't find a par resource folder for this expansion.

Jeremy_NI

Have you tried these steps? Thumbnail Picture Icons are Missing in the Komplete Kontrol / Maschine 2 Browser

Ed M

@Jeremy_NI Thanks for helping, but yes, I did and it did not solve the issue, that's why I posted my question here.

FYI I saw the same problem with someone else somewhere on a Facebook user group. All artwork present, just not for this one specific expansion, and also no way to fix it.

Jeremy_NI

If it's only the Borough Chops image missing, then simply download this zipped folder, unzip it and place it in this location (replace if folder already present)

On Mac: Mac HD / Users / Shared / NI Resources / image

On Windows: C / Users / Public Documents / NI Resources / image

borough chops.zip

Ed M

https://community.native-instruments.com/discussion/comment/45951#Comment_45951

Hi Jeremy, thanks a lot, that fixed it! Just so you know, I did not have the Borough Chops folder on that location before pasting the one from the zip file.

Raven586

this worked for me too, thanks Jeremy.

You wouldn't happen to have on of those zip files for ' System clash ' also would you ? I'm missing that one too !

Raven586

Hi Jeremy, just one more thing you wouldn't happen to have a zip file for system clash ? I'm missing the icons for that one too !

Tonelover2

Hi Jeremy, just one thing more do happen to have a zip file for Free From? I'm missing the icons for that one. Thanks!

Jeremy_NI

@Raven586 @Tonelover2 I put the whole image folder i have on my system. It contains the images for System Clash and Free Form, you can find the folders here and copy them to your own image folder.

image.zip

Raven586

Thanks mate, you Rock !!!!!!!

enori

Hi! Same problem here unfortunately. I've tried reinstalling and solutions mentioned in support article but issue persists. Got Komplete 14 Select and 3 new plugins that've been added display no artwork. Installing folder from Jeremy added Mother Board but other two are missing. Can somebody provide them or offer a working solution?

bwalendz

Have the same issue on my Ventura 13.1 M1 mac, tried all the resolution/reset steps to no avail. My other Ventura 13.1 intel mac doesn't seem to have this issue, so not sure if it's related.

kwhite003

Looks like we all had the same issue. Is there a way to correct this upon install or have a generic directory with all of the artwork we can download? It takes a while to rebuild based on the instructions here: https://support.native-instruments.com/hc/en-us/articles/360018591137-Thumbnail-Picture-Icons-are-Missing-in-the-Komplete-Kontrol-Maschine-2-Browser

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