Native Access 3.0.1 Slow Response

lahatte
lahatte Member Posts: 42 Newcomer
edited December 2022 in Native Access

What happened? I had an older version of NA but it did not show me the complete path to my libraries. So I found there is an update, and installed it. Now, NA takes much longer to open and to register libraries. The older version was much faster.

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Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,131 mod
    Answer ✓

    @lahatte Native Access is regularly updated and the Native Access team is working on faster loading and activation times.

Answers

  • Paule
    Paule Member Posts: 1,237 Expert

    During the CyberSeasonings 2022 is a heavy traffic on data highway at NI. End in 4 or 5 days.

    So please be patient with NA and/or dls.

  • lahatte
    lahatte Member Posts: 42 Newcomer

    Indeed. But that isn't what I experience. The old version wasn't so slow. But after installing the new version within the next few minutes, it has become slow.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,131 mod
    Answer ✓

    @lahatte Native Access is regularly updated and the Native Access team is working on faster loading and activation times.

  • chk071
    chk071 Member Posts: 257 Advisor
    edited December 2022

    Native Access is really extremely slow at the moment. Takes forever to activate and show my products...

    Edit: Downloads failing as well...

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,131 mod

    @chk071 There was a little issue on the servers, is this still happening?

  • chk071
    chk071 Member Posts: 257 Advisor
    https://community.native-instruments.com/discussion/comment/43785#Comment_43785

    No, all seems to work now. Thanks. 🙂 I actually thought it was high server load because of the Black Week sales.

  • greens
    greens Member Posts: 3 Newcomer

    Snail slow last night - also loading Kontakt 7 is taking forever… (Reaper, Windows 10)

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,131 mod

    @greens the loading times of Native Access and Kontakt 7 have nothing to do with each other. Kontakt 7 has nothing to do with our servers. If you have an issue with Kontakt, please post in the Kontakt section of this forum.

  • Isotoxin
    Isotoxin Member Posts: 108 Helper

    Native Access 3.1.0 starting very fast!

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