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Cannot get my maschine plus to register!

Shyam
Shyam Member Posts: 7 Sine
in Maschine

It keeps saying that there is something wrong with a setting on native instruments side. I've contacted support numerous times and still have not heard anything back! Can anyone help me?

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Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 4,459 mod
    Answer ✓

    @Shyam My colleagues will get back to you as soon as possible. Our support has a lot of requests to go through at this period of time. Creating multiple tickets really doesn't help, it just delays the answers even more.

Answers

  • Uwe303
    Uwe303 Moderator Posts: 1,796 mod

    Do you still have problems? They had server issues.

  • Shyam
    Shyam Member Posts: 7 Sine

    Going to try again now

  • Shyam
    Shyam Member Posts: 7 Sine

    Yes I still have issues, this is the email i got. I responded to a previous one when I tried to register before and got no answer.


    ##- Please type your reply above this line -##

    Hello shyam,

    unfortunately an error occurred during your product activation. Our registration system has recognized that the serial number used for the product activation has not been licensed correctly. In order to fix this problem as quick as possible, please reply to this email with the following information about the product you tried to activate:

    Is the concerned product a full, update, upgrade, crossgrade version or a free/EDU version? And please let us know when and where you purchased the product.

    Best regards,

    NATIVE INSTRUMENTS Customer Service

  • Shyam
    Shyam Member Posts: 7 Sine

    This is the error message I got when I tried to register manually


    "We are sorry, but the serial number you have tried to activate is not assigned to a product license, due to a missing setting on our side. Please contact our registration support team and include this error message, your serial, and the product name."

  • Uwe303
    Uwe303 Moderator Posts: 1,796 mod

    Ok then you have to contact support

  • Shyam
    Shyam Member Posts: 7 Sine

    I have multiple times with no response

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 4,459 mod
    Answer ✓

    @Shyam My colleagues will get back to you as soon as possible. Our support has a lot of requests to go through at this period of time. Creating multiple tickets really doesn't help, it just delays the answers even more.

  • Shyam
    Shyam Member Posts: 7 Sine

    Sorry for the multiple tickets, I appreciate your help!

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 4,459 mod
    https://community.native-instruments.com/discussion/comment/41358#Comment_41358

    All good, hopefully your issue gets fixed soon!

  • Shyam
    Shyam Member Posts: 7 Sine

    works now, amazingly fun thank you for your help!!!

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