Native Acces 2 keeps loading when entering the Traktor Studio 2 serial

Maddog
Maddog Member Posts: 5 Newcomer
edited October 22 in Native Access

When in Native Acces 2, I go to 'Add serial' and enter the code for Traktor Pro 2 (which I officialy bought), it remains stuck in Registering...

Knipsel.PNG

Is there any way to solve this?

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  • Uwe303
    Uwe303 Moderator Posts: 4,019 mod
    edited November 2022

    Hello,

    i deleted the PDF no one needs to know your data or needs a proof of your purchase. You could try later, i also guess na2 is on version 3.0.1. A few people had problems with na2 and registration, you could install na1 side by side and try with it. But on the long run i would use na2, native knows about that issue and will fix it. https://support.native-instruments.com/hc/en-us/articles/4748946468497-How-to-Downgrade-Native-Access-2-to-Native-Access-1

  • Maddog
    Maddog Member Posts: 5 Newcomer

    I just installed NA1 and the serials were recognized. However, Traktor 2 & 3 both won't start installing. They just keep on waiting forever.

    afbeelding.png

    So what's the catch THIS time?

  • Uwe303
    Uwe303 Moderator Posts: 4,019 mod
    edited November 2022

    Try to clean up the download folder, if that´s not working create a new one and set this via native access prefs as download location.

  • Maddog
    Maddog Member Posts: 5 Newcomer

    Traktor 2 doesn't start but 3 does. Why is that? Are more people (on windows 10) experiencing this?

  • Uwe303
    Uwe303 Moderator Posts: 4,019 mod

    I can only say on my window 10 system both versions work. I guess there is a rights issue somewhere in your system, unfortunately not that uncommon with windows. You could try to create a new user and use a new user account. Or worst case is a system reset.

  • Maddog
    Maddog Member Posts: 5 Newcomer

    I can't believe I'm the only one with this problem. With this 'rights issue' right? A well.....

  • Uwe303
    Uwe303 Moderator Posts: 4,019 mod
    https://community.native-instruments.com/discussion/comment/40709#Comment_40709

    No you are definitely not, we have this from time to time here in the forum. You can also find articles about repairing rights but it will not always work, then only a new install/reset helps - is also maybe faster than searching the issue.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    Answer ✓

    Hey @Maddog It could be worth checking with our Native Access specialists http://bit.ly/NIsupport_install

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