Ozone 10 - Why don't we get a serial number in Native Access/products & serials?

Vagus
Vagus Member Posts: 220 Pro
edited November 2022 in Native Access

Bought this as part of the K14 UCE - and my upgrade to advanced is expensive.

My upgrade from Ozone 9 advanced via the iZotope website is less expensive. However, as I don't have a serial number for Ozone 10 to register on the iZotope website, I can't get the even better offer (likely $99 to upgrade to 10 advanced) via their website.

Are there any plans to fix this?

I own A LOT of NI and iZotope products, but right now, it feels like I'm not a valued customer to either, as there's no product visibility across soundwide partners.

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Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,045 mod
    Answer ✓

    Alright, I got the requested info.

    Upgrade from Ozone 10 Standard to Ozone 10 Advanced is 199$

    Update from Ozone 9 Advanced to Ozone 10 Advanced is 149$

    You can get a better price for an update from Ozone 9 Advanced to Ozone 10 Advanced from Izotope. Please note that updates (from advanced to advanced) will always be cheaper than upgrades (from standard to advanced).

    This being said, I understand that it's not really straight forward at the moment. Our systems are not yet fully integrated, this will improve in the future.

Answers

  • marlin
    marlin Member Posts: 9 Newcomer

    Good morning,

    samt question here.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,045 mod

    Hi guys, trying to find an answer to that. Will get back to you asap.

  • Vagus
    Vagus Member Posts: 220 Pro

    Thanks @Jeremy_NI

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,045 mod
    Answer ✓

    Alright, I got the requested info.

    Upgrade from Ozone 10 Standard to Ozone 10 Advanced is 199$

    Update from Ozone 9 Advanced to Ozone 10 Advanced is 149$

    You can get a better price for an update from Ozone 9 Advanced to Ozone 10 Advanced from Izotope. Please note that updates (from advanced to advanced) will always be cheaper than upgrades (from standard to advanced).

    This being said, I understand that it's not really straight forward at the moment. Our systems are not yet fully integrated, this will improve in the future.

  • Ed M
    Ed M Member Posts: 116 Advisor
    https://community.native-instruments.com/discussion/comment/40049#Comment_40049

    Looking forward to that because I find myself in the same situation as the OP.

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