Native access keeps asking for activation

Jux
Jux Member Posts: 5 Member

Cubase Artist 10.5 , after update, effects and compressors and probably other plugins keep prompting me to activate every time I open them, even after saving the project when I open it again all compressors and effects behave like they've been just opened, losing the stored setup of the track... it's a mess right now, after hours of work all my projects have lost their plugin setup....


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  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,887 mod

    Hey @Jux Does this happen only with effects? NI instruments still load normally ?

    If you run Cubase as admin, does this issue still occur? How to Run a Program as an Administrator

  • Jux
    Jux Member Posts: 5 Member

    @Jeremy_NI NI instruments libraries, Kontakt and Komplete Kontrol are loading fine, but if I try to load a compressor or an effect from the insert area of a track in Cubase or Komplete Kontrol or Machine it prompts me every single time to activate it, it behaves like a demo, after a while it stops working and I have to go over the same process again.... I haven't tried running Cubase as an admin, didn't seemed necessary since everything was working fine before the updates, but I'll give it a try and keep you posted... Thank you!

  • Jux
    Jux Member Posts: 5 Member

    @Jeremy_NI Just tried running Cubase as an Admin, still doing the same thing, unfortunately.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,887 mod

    I got more info from our specialists:

    If a product is able to load and display correctly as FULL VERSION in Standalone or NA, but NOT with the VST/AU and other component(s) then the component(s) the D.A.W. is loading are most probably a duplicate or an outdated copy. This causes the Plug-In to be displayed as DEMO.

    Please make sure that the Version Number of the VST Plug-Ins being opened by your D.A.W. are the same Versions and Copies corresponding to the products being displayed in NA.You are able to check the Plug-In version by clicking on the NI Logo on the top right corner of the Plug-In window, this will reveal the info panel and display the version number.

    Since you are using the VST3 versions and the install folder for that can not be changed in Native Access, make sure you didn't move files from that folder: C:\Program Files\Common Files\VST3

  • Jux
    Jux Member Posts: 5 Member

    Sounds like this might be it... I'll look into it and keep you posted, thank you very much!

  • Jux
    Jux Member Posts: 5 Member

    Just checked all versions, seem like they are all the same....


  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,887 mod
    Answer ✓

    Well, this looks like we need to get a closer look in your system so I contacted you by email.

  • Eniledahs
    Eniledahs Member Posts: 10 Member
    edited January 19

    My loss of activations happens every 30-60 days... I never had that issue with Komplete 8, but with Komplete 14... it's a constant asking me to activate a product I OWN! Is this what I get for upgrading... a Komplete headache?


    (PS found using google and not Native Instruments search)

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,887 mod
    Answer ✓

    @Eniledahs Please get in touch with our installation/activation specialists here: https://bit.ly/NI_support_NA

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