Busy season in progress... Please note that due to a high volume of requests, the response time from our support is currently longer than usual. Chat is temporarily not available. We thank you for your understanding.

Problem with Machine 2 and Native Access!

JayLJayL Member Posts: 1 Noise
edited October 12 in Maschine


i just got my new machine mk3 and installed the native acces app.

The problem is that i dont have the machine 2 app or machine 2 library in the native access app.

I have put the serial number several times and it just says ”Succesfully registered device” and even if i refresh the page, or restart the app, the machine app wont show up in native access.

Really need help on this.



  • Nico_NI
    Nico_NI BerlinAdministrator Posts: 989 admin

    Hey @JayLJayL, you should receive an email shortly after registering your Maschine device to inform you about the availability of Maschine 2 software. Have you checked your email? This can take up to 24 hours to show up in your inbox.

  • Nico_NI
    Nico_NI BerlinAdministrator Posts: 989 admin

    Any update to share @JayLJayL? If the issue is still running please get in touch with our support.

Back To Top