Kontakt 7 black screen

Lamacia

Seams the new Kontakt 7 has a flaw, the awful black screen with nothing showing, even the GUI is missing with the controls, re installed several times, I am using Windows 10, I did a intensive google search and came up with old versions of fixes but no new version for 7, anybody with a fix would be welcomed, it opens up blank black with nothing ?

Monochrome

https://support.native-instruments.com/hc/en-us/articles/6554022324637

"KONTAKT 7 requires a graphics card that supports Direct3D 11.1 rendering or above. If your graphics card does not support this requirement, KONTAKT will open with a black window and will not function."

Monochrome

https://support.native-instruments.com/hc/en-us/articles/6554022324637

"KONTAKT 7 requires a graphics card that supports Direct3D 11.1 rendering or above. If your graphics card does not support this requirement, KONTAKT will open with a black window and will not function."

bob

it need to be launched from a .cmd file.

set QSG_RHI=1

set QSG_RHI_BACKEND=opengl

"C:\Program files\Native Instruments\Kontakt 7\Kontakt 7.exe"

launch Kontakt or your DAW this way.

👉️maybe it can be fixed in the build.👈️

Lamacia

Graphic card is well above for running it, it installed and worked in my laptop, however on the desktop nothing but black screen i even uninstalled everything native instruments, baffles the hell out of me, I went back to 6.60 that works with no problems, But for anybody with this issues Native instrument has a serious problem ?

Jeremy_NI

@Lamacia What graphic card do you have exactly? Did you install the latest update for its driver ? Have you tried what @bob posted ? Any luck ?

Topographic4001

https://community.native-instruments.com/discussion/6606/kontakt-7-black-screen

Yup me too. No error message, just black screen. Did NI declare this is a precondition to customers purchasing version 7 ?

Jeremy_NI

Hey @Topographic4001 This is a known issue, this is why we made this article explaining it in detail, that Monochrome shared: KONTAKT 7 Opens with a Black Window

And that's also why we have this information in the system requirements on the product's page:

Jeremy_NI

Since there is already a thread covering that topic here: Kontakt 7 player opens black window

I will close this one to streamline communication.