I think the PA voucher is broken

djwaxxy · 2022-09-27T19:54:29+00:00

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ive just tried to use one of the pa vouchers i got with k14 u ce and it didnt reduce anything instead it seemed to raise the price !!

i tried to buy the new spl eq the voucher was added ok but it didnt reduce the final price in fact the price went up and the pa voucher said its value was over $1000 .

anyone else having this?

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Accepted answers

Sp3ctrum

Support has contacted me back and said they are working on it and hoping to have it resolved by tomorrow.

Nico_NI

I can confirm our teams are currently working on it to send the correct working voucher to all the affected users shortly. Thank you for your patience and understanding 🙏

Nico_NI

Update: the correct voucher codes have been sent to the affected users by email ✅

All comments

djwaxxy

checked all of my 3 pa vouchers what they do is not reduce the price they all give you the k14 u pa bundle plugins instead of reducing the price..can anyone check this please

Ronny Bangsund

I haven't even received a discount voucher, only the bundled app voucher for K14 Standard.

djwaxxy

Check your spam..I got sent about 6 emails from ni.

1 of them has 3 codes on it saying each one will reduce any pa plug-in too $29

tried all 3 but none work

Sp3ctrum

I have the same issue. I submitted a support ticket and they are looking into it. Hopefully it will be resolved soon.

djwaxxy

Thanks glad it’s not just me

Ronny Bangsund

Not in my spam either. I've received four e-mails from NI about the Komplete order being ready for download, PA bundle code and receipts. Probably need to ask support.

djwaxxy

It does say can take upto 48 hours..but im wondering if whats happened to me has happened to everyone then maybe theyve stopped sending out the codes because there broke.

Ronny Bangsund

Could be. I'm giving it till the weekend before I start worrying :)

Sp3ctrum

Support has contacted me back and said they are working on it and hoping to have it resolved by tomorrow.

Nico_NI

I can confirm our teams are currently working on it to send the correct working voucher to all the affected users shortly. Thank you for your patience and understanding 🙏

Nico_NI

Update: the correct voucher codes have been sent to the affected users by email ✅

djwaxxy

thanks nico

Ronny Bangsund

https://community.native-instruments.com/discussion/comment/33561#Comment_33561

Is this a bulk process that takes a while, or should I already have seen it? Do I need to send support a message? I only got the 25€ NI voucher, not the “Buy any Plugin for $29.99” PA voucher.

Nico_NI

https://community.native-instruments.com/discussion/comment/33591#Comment_33591

You should have received the PA vouchers as well. If not, our support will gladly provide them to you 🙏

Ronny Bangsund

https://community.native-instruments.com/discussion/comment/33773#Comment_33773

Yes, they're on it :)

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