Native Access 2 won't open because "A JavaScript error occurred in the main process"

mflo67

Tried to start using Traktor Kontrol S4 Mk2 on a new laptop today (after a few years away from the hardware), I bought the Traktor Pro 3 upgrade from Traktor Pro2, but I can't download it without using Native Access, but that doesn't work - I've downloaded it twice, but each time I try to open it I get:

"A JavaScript error occurred in the main process"

Uncaught Exception:

Syntax Error:INvalid regular expression:

blah, blah, blah

I thought this was supposed to be convenient!

Jeremy_NI

@mflo67 It's the same issue as with this error message: Windows Error Message: "Runtime Error!"

Follow the steps and you should be good to go.

Paule

Do you update your Java program to the actual version?

mflo67

Yes, Java is up to date on my laptop.

Jeremy_NI

@mflo67 It's the same issue as with this error message: Windows Error Message: "Runtime Error!"

Follow the steps and you should be good to go.

20c-dude

I cleared same problem.. reinstall c++ module , plz watch is one https://youtu.be/0CZHxdtqvog

MIK23

Hi ! What a shame, just buy S3 and impossible to use because same problem ! My laptop is new so i d'ont know why it's impossible to enjoy my 450 euros right now :( need help !

PoorFellow

https://community.native-instruments.com/discussion/comment/154607#Comment_154607

If you have a specific problem with Native Access then open a thread of your own in the appropriate Native Access sub-forum and give all necessary information including computer type , OS version , Native Access version and any other info that might be of help including error messages, an eventual screenshot of problem and what you have done to troubleshoot so far. Or alternatively contact N.I. Native Access and Installation Support right away instead.

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care