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How to contact Native Instruments to de-register my products?

electrosoul
electrosoul Member Posts: 2 Newcomer
edited September 2022 in Native Access

Being able to contact NI via the correct email address is proving pretty difficult to say the least. I have several products I would like deregister to sell on and when trying to transfer a license, all I get is license not transferable. Does any one have a support email address that I could contact NI the UK directly to discuss my issue? Creating tickets is just not letting be specific about my issue as it's more hardware related issues.


Thanks in advance

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Best Answers

  • Blindeddie
    Blindeddie Member Posts: 1,555 Expert
    Answer ✓

    You need to use the Account and Registration support wizard on the support page.


    https://support.native-instruments.com/hc/en-us/sections/360000092577

  • Kubrak
    Kubrak Member Posts: 1,678 Expert
    Answer ✓

    If you transfer HW, transfer only HW registration, bundled SW will be added automatically....

    If you have registered HW/SW three months or less ago, it is marked Non Transferable and one has open Support Ticket to ask for manulal Licence Transfer. (I have done it several times in past.)

    I do not know, if LiveChat still works. That seemed to me be a bit better/faster than to solve things using Support Ticket.

Answers

  • Blindeddie
    Blindeddie Member Posts: 1,555 Expert
    Answer ✓

    You need to use the Account and Registration support wizard on the support page.


    https://support.native-instruments.com/hc/en-us/sections/360000092577

  • Kubrak
    Kubrak Member Posts: 1,678 Expert
    Answer ✓

    If you transfer HW, transfer only HW registration, bundled SW will be added automatically....

    If you have registered HW/SW three months or less ago, it is marked Non Transferable and one has open Support Ticket to ask for manulal Licence Transfer. (I have done it several times in past.)

    I do not know, if LiveChat still works. That seemed to me be a bit better/faster than to solve things using Support Ticket.

  • electrosoul
    electrosoul Member Posts: 2 Newcomer

    Thanks guys , I will try this and hopefully get it sorted.

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