How to contact Native Instruments to de-register my products?

electrosoul · 2022-09-05T21:03:58+00:00

There was an error rendering this rich post.

Being able to contact NI via the correct email address is proving pretty difficult to say the least. I have several products I would like deregister to sell on and when trying to transfer a license, all I get is license not transferable. Does any one have a support email address that I could contact NI the UK directly to discuss my issue? Creating tickets is just not letting be specific about my issue as it's more hardware related issues.

Thanks in advance

Find more posts tagged with

Native Access

Accepted answers

Blindeddie

You need to use the Account and Registration support wizard on the support page.

https://support.native-instruments.com/hc/en-us/sections/360000092577

Kubrak

If you transfer HW, transfer only HW registration, bundled SW will be added automatically....

If you have registered HW/SW three months or less ago, it is marked Non Transferable and one has open Support Ticket to ask for manulal Licence Transfer. (I have done it several times in past.)

I do not know, if LiveChat still works. That seemed to me be a bit better/faster than to solve things using Support Ticket.

All comments