Komplete Kontrol integration troubles in Pro Tools

julienbrx
julienbrx Member Posts: 4 Sine
edited January 27 in Komplete Kontrol

It's been a long time I have this issue : I have Komplete Kontrol S88 MK1 and Komplete Kontrol A25. In standalone mode, they work properly with the Kommplete Kontrol plug but when I launch komplete kontrol plug in Pro Tools, both keybords remain in midi mode... as if there was no NKS integration.

I've talked to NI support twice, but they were not able to solve my problem.

Any idea ?

Best Answers

  • JesterMgee
    JesterMgee Custom NKS Libraries: freelancesoundlabs.com/nksMember Posts: 386 Saw
    Answer ✓

    Only 1 keyboard will work at a time (KK will not work well at all when 2 are connected) so as a course of testing, disconnect 1 keyboard and test if that works.

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 635 mod
    edited January 27 Answer ✓

    Hey Julien,

    I'm afraid my colleagues might have overlooked a couple of things. I'd like to apologise on their behalf.

    There is a known issue, and it's been more proeminent lately, with FB360 plug-ins that are known to interfere with our keyboards and controllers.

    Please navigate to this location: Macintosh HD/Library/Application Support/Avid/audio/Plug-ins

    Remove all FB360 plug-ins from that folder, you can put them in the unused Plug-Ins.

    Open Pro Tools now. Please try with one keyboard at the time, as @JesterMgee suggested. Is the MK1 working now, is the A25 ?

Answers

  • JesterMgee
    JesterMgee Custom NKS Libraries: freelancesoundlabs.com/nksMember Posts: 386 Saw
    Answer ✓

    Only 1 keyboard will work at a time (KK will not work well at all when 2 are connected) so as a course of testing, disconnect 1 keyboard and test if that works.

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 635 mod
    edited January 27 Answer ✓

    Hey Julien,

    I'm afraid my colleagues might have overlooked a couple of things. I'd like to apologise on their behalf.

    There is a known issue, and it's been more proeminent lately, with FB360 plug-ins that are known to interfere with our keyboards and controllers.

    Please navigate to this location: Macintosh HD/Library/Application Support/Avid/audio/Plug-ins

    Remove all FB360 plug-ins from that folder, you can put them in the unused Plug-Ins.

    Open Pro Tools now. Please try with one keyboard at the time, as @JesterMgee suggested. Is the MK1 working now, is the A25 ?

  • julienbrx
    julienbrx Member Posts: 4 Sine

    OMG !!! It Works!!!!

    I've been working in midi mode only for monthes! (years?).

    I tried one keyboard at a time and both are working properly. Many thanks both of you!! :-)

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