Hi everyone,I need some assistance from the NI team regarding a pending license verification.I recently purchased a software license from an authorized German retailer (Rock Shop), but decided to cancel the order before using it. I have never registered or activated the serial number in Native Access – it is completely untouched.The retailer wants to refund my money but legally needs to verify with Native Instruments first that the serial number is indeed still free and has not been activated on any account.Unfortunately, the retailer has been waiting for a response from NI support for over a week now, and my refund is blocked until this is confirmed.Could a community manager please look into this or escalate the verification process so the retailer can get the green light?Thank you very much for your help!
Urs
