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Why am i getting native access errors?

AndyEcho

Hello, I'm currently having some issues with Native Access. I've gotten at least two errors. (one relating to the NTKDaemon or whatever it is and one where i'm unable to login.)

Step's i've tried to fix; Run as administrator, Uninstall/Reinstall Native Access (via download page, original version before i uninstalled was 3.26 iirc), Restart Native Access 2 and also restarted my computer.

Native Access Currently asks to login and then opens my browser window, once i logged into my account the native access app opens from the browser and says "Unable to login - Knowledge base etc…"

Anyone else having similar issues?

1.) Here are my System specs.

OS: Windows 11 (64GB RAM)

CPU AMD Ryzen 9 7950X 16-Core Processor

GPU: RTX 4080

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Accepted answers

PoorFellow

https://community.native-instruments.com/discussion/comment/269104#Comment_269104

Immediately then your problem sounds as could be account related with root cause in recent NI server updates and if a NA/NTKDaemon removal and re-install , as suggested here , does not help then you most likely need the help of N.I. Support . So if then please contact N.I. Support , use the bot Riff to open a ticket , tell Riff that the suggestions do not help and that you want to open a ticket and have human support assistance.

Alas then only NI staff has any intel or knowledge about any eventual server issues , and NI staff is only available standard work hours on workdays , so alas then the rest of us are of no help if there is any server problems or server related account problems…

Jeremy_NI

Hey everyone, there was an incident from around 8am CEST on Saturday until Sunday morning. The issue was sometimes affecting Native Access functionality, including preventing logins. Issue is now resolved, please try again, if you still have issues, get in touch with our support here: Home | Support Our apologies for the inconvenience.

All comments

AndyEcho

I seem to also be getting "Failed to load products: 500" under products and licenses and product downloads.

MYRKOS

Same here . uninstalled and reinstalled twice. no results…. 3 kind of errors

PoorFellow

https://community.native-instruments.com/discussion/comment/269104#Comment_269104

AndyEcho

thanks for the advice, everything is running smoothly now

Jeremy_NI

Mustafa

Hi, I'm also having issues with Native Access when attempting to install products. I keep getting the "Installation failed."

I tried all the recommendations but still keep getting the same error. This is my first time having this issue, and I can't seem to find how to submit a ticket to support. Please advise.

OS: MacOS Sequoia

Chip: Apple M4 Pro

PoorFellow

https://community.native-instruments.com/discussion/comment/269211#Comment_269211

I tried all the recommendations but still keep getting the same error. This is my first time having this issue, and I can't seem to find how to submit a ticket to support. Please advise.

If none of the help given here and if a NA/NTKDaemon removal and re-install , as suggested here , does not help either then please contact N.I. Support . Use the bot Riff to open a ticket , tell Riff that the suggestions do not help and that you want to open a ticket and have human support assistance.

Mustafa

Thanks. I found it the bot Riff.

PoorFellow

https://community.native-instruments.com/discussion/comment/269215#Comment_269215

Great , when you opened a ticket you should receive a ticket confirmation per email. Please notice that there are at least some delays on NI Support at the moment !

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