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Password Reset Email Never Comes

AugustVrwhr

I have a ticket open to hopefully get voucher codes from a recent purchase resent to me. When I follow the link, I am asked to log in; however my password manager has a bad password and when I click the Forgot Password? link it asks for a code that I am supposedly being emailed. The email address is my only one and the chat support has confirmed my ticket is connected to THAT email. I NEVER receive an email from this process. I has been 24 hours and nothing. . .I tried again today, nothing. Please fix this as I would like to check my ticket.

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PoorFellow

https://community.native-instruments.com/discussion/51585/password-reset-email-never-comes

If the advice on the following page do not help : Native ID Password Issues then make a new account using an alternative email address and then log into that account and then use that to contact N.I. Support to help gain access to your original account.

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