Hi,
I’m posting here because I’m honestly getting quite frustrated with this issue and the lack of response from support.
I purchased Kontakt 8 Bundle Crossgrade for $149 from Native Instruments. My order is marked as Shipped, and I also received the purchase/download confirmation email. However, Kontakt 8 is still showing as DEMO in Native Access, so I’m unable to use the product I have already paid for.
I created support ticket #832988 on August 11, and I was told that I would receive a response within 2 business days. That timeframe has already passed.
Since then, I have made multiple follow-ups, and I have also contacted the support chat and tried all of the troubleshooting steps suggested by support, including restarting Native Access and going through the recommended activation/troubleshooting procedures. Unfortunately, nothing has resolved the issue.
What is even more frustrating is that I still haven't received any actual response or update on my ticket despite multiple follow-ups.
I paid $149 for Kontakt 8 specifically because I need it for my music production work. Right now, I have paid for the software but cannot use it, and this is affecting my ongoing projects and causing me to lose valuable working time.
I completely understand that support teams can have delays, but having no response even after the stated response timeframe and multiple follow-ups is extremely disappointing.
Could someone from the Native Instruments team please look into ticket #832988 and escalate it to the appropriate licensing/activation team?
I would really appreciate an actual update and a proper resolution to this issue as soon as possible.
Thank you.
