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Support reaction

derMalue

Hi Community,

i have a Problem to transfer My Maschine 3 Upgrade license to another user. I habe chated with the AI Bot and he told, that he openens a ticket. 24 h later no reaction. So i send a mail to support@native-instruments.com in reply of the TransferID confirmation.

No reaction. Not even a receive confirmation. How can I get in touch with the Support?

Markus

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PoorFellow

https://community.native-instruments.com/discussion/51495/support-reaction

I habe chated with the AI Bot and he told, that he openens a ticket. 24 h later no reaction. So i send a mail to support@native-instruments.com in reply of the TransferID confirmation.
No reaction. Not even a receive confirmation. How can I get in touch with the Support?

If you opened a ticket then you should have received a ticket confirmation from NI/inMusic.

If you opened a ticket then you have to be patient and wait for a response.

Sending emails to a NI email address you found is a waste of your time since NI do not respond to the emails which are just lost. The only way to get support is through the web interface N.I. Support

Quote Jeremy_NI :

we have a lot of requests to process at the moment, plus the migration of our support system, it means our reply times can be a bit longer. after 5 business days you can check again with Riff, the chatbot the status of your ticket. Thanks for your patience.

Jeremy_NI

@derMalue You should get a request number, do you have one to share so we can check? The email address you have used to contact us is not valid. We couldn't find you in the system, please get in touch through here: https://support.native-instruments.com/support/home

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