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I need to change the email address on my NI account

latenightricky

Can someone help me change my email address on my NI account. It's still connected to an old email address which I have used in years and will soon be permanently out of use. Any help is greatly appreciated.

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mykejb

That's not something you can do yourself, you'll need to contact support which you can do from here - https://support.native-instruments.com/support/home

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mykejb

That's not something you can do yourself, you'll need to contact support which you can do from here - https://support.native-instruments.com/support/home

latenightricky

There is no option to talk to support. It just brings me back to the community or knowledge base

Jeremy_NI

https://community.native-instruments.com/discussion/comment/266780#Comment_266780

Please check this post:

https://community.native-instruments.com/discussion/51205/how-to-get-in-touch-with-our-customer-care

"For immediate assistance, you can chat with Riff, our 24/7 multilingual virtual support agent.

Riff can help resolve many common issues instantly. If your issue requires further investigation, Riff will collect the necessary details and create a support ticket on your behalf. From here, one of our support specialists will pick up the case and get back to you as soon as possible."

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