I have a Maschine+ & MPK Mini MK4. So far, I’ve been unable to install the NKS Connect service through Native Access. It’s not listed as an available download. I’ve followed the instructions in the troubleshooting, but no luck. Windows or Mac, the download isn’t there. Was excited to try the integration. Any suggestions?
Hey @DrummerzboyCJ We made this post out of your comment since it has nothing to do with the Maschine 3.6 update. Next time, please create a dedicated post rather than commenting in unrelated threads.
So, you've been through all these steps already? https://support.native-instruments.com/support/solutions/articles/69000881129-nks-connect-troubleshooting-guide
Then please reach out to our support here: https://support.native-instruments.com/support/home
Make sure to give as many details as possible, like OS, what steps you took already and with what results.
Cool. So, the link for support you sent kind of circles back to the “How can I help you?” - with AI chat, other posts. I don’t see an option to get support, except to make a new post.
Yes, I’d previously followed all the steps listed at the link you provided. I’ve tried on MacOS 26.5.2 & Windows 11 Pro completely updated. I’ve uninstalled and reinstalled Native Access. After making this post, I found a link to request the hardware connection service in my account, so that is now installed on both mac and pc.
The NKS Connect app never appears for download, and I can’t find a standalone link anywhere.
The MPK mini 4 is updated to the most recent firmware. It’s connected and working normally otherwise.
I can’t see a way to edit my comment, but it is kind of a Maschine 3.6 update related question. I got this specific controller because it's the only controller so far to work and featured in this update.
If your issue requires further investigation, Riff will collect the necessary details and create a support ticket on your behalf. From here, one of our support specialists will pick up the case and get back to you as soon as possible.
It seems you were able to submit a request (827556) and was asked several questions yesterday but you didn't get back. Please do so and also include all the info you included in this thread, this will help for a faster resolution.
