I have a Maschine+ & MPK Mini MK4. So far, I’ve been unable to install the NKS Connect service through Native Access. It’s not listed as an available download. I’ve followed the instructions in the troubleshooting, but no luck. Windows or Mac, the download isn’t there. Was excited to try the integration. Any suggestions?
Hey @DrummerzboyCJ We made this post out of your comment since it has nothing to do with the Maschine 3.6 update. Next time, please create a dedicated post rather than commenting in unrelated threads.
So, you've been through all these steps already? https://support.native-instruments.com/support/solutions/articles/69000881129-nks-connect-troubleshooting-guide
Then please reach out to our support here: https://support.native-instruments.com/support/home
Make sure to give as many details as possible, like OS, what steps you took already and with what results.
Cool. So, the link for support you sent kind of circles back to the “How can I help you?” - with AI chat, other posts. I don’t see an option to get support, except to make a new post.
Yes, I’d previously followed all the steps listed at the link you provided. I’ve tried on MacOS 26.5.2 & Windows 11 Pro completely updated. I’ve uninstalled and reinstalled Native Access. After making this post, I found a link to request the hardware connection service in my account, so that is now installed on both mac and pc.
The NKS Connect app never appears for download, and I can’t find a standalone link anywhere.
The MPK mini 4 is updated to the most recent firmware. It’s connected and working normally otherwise.
I can’t see a way to edit my comment, but it is kind of a Maschine 3.6 update related question. I got this specific controller because it's the only controller so far to work and featured in this update.
If your issue requires further investigation, Riff will collect the necessary details and create a support ticket on your behalf. From here, one of our support specialists will pick up the case and get back to you as soon as possible.
It seems you were able to submit a request (827556) and was asked several questions yesterday but you didn't get back. Please do so and also include all the info you included in this thread, this will help for a faster resolution.
@Jeremy_NI I’m experiencing the same. No NKS Connect available in Native Access. I also went through all the troubleshooting steps to no avail. I contacted Riff and am awaiting a reply. Since I also experience this it might be a more common issue about which there might be additional info. Would you care to inform the forum members a bit more on this?
Hey there, there is no known issue of that sort at the moment, you are only the second one reporting it and what I get from OP's case it looks like it was a registration issue so you'll need to wait for my colleagues to get back.
@Jeremy_NI Thanks for your reply, I'm glad it's not a widespread problem. Hopefully one of your colleagues can manually configure my account to being able to download the software. I want to test the integration to be sure that it fits my workflow before my return window closes.
@Jeremy_NI One other question. I received a support request confirmation email from InMusic. When I clicked the ticket link there was no active ticket in my InMusic account. It might be that this is connected to my Native Instruments account but not sure. I have ticket number 843047. Could you please verify that this is en route to the right support agent in hopes for a swift resolution.
@Jeremy_NI , I finally decided to give this a try again. My ticket 847663 is pending. Still no luck getting NKS Connect to appear. Hardware connection service added to my account, but it says not registered if I look at the products and licenses on my Native Instruments account via website.
My colleagues will get back to you as soon as possible. FYI the Hardware Connection Service is not the same thing as NKS Connect, it's the software responsible for the Kontrol S mk3 keyboards.
Sorry for not getting back earlier. Your request is in there. Support has a lot of requests to process at the moment and the reply times are impoacted. Thanks for your patience.
Thanks for the update @Jeremy_NI can you say a bit more about what the current waiting time is? It's been since 26 august. I bit more info will help to keep my expectations in check ;-). Thanks.
I would say a couple of days. Hang in there and feel free to ping me again if needed!
No worries. I just submitted my ticket yesterday. Yes, I understand that both are necessary. I got the HCS to show up in my Native Access through a link I found via reddit that allowed me to request access. However, if I go to the product page on my account, it says HCS not registered (not sure if that's a factor also). I've had 0 luck getting NKS Connect to appear.
