Subject: Escalation Request Due to Unresolved Issue with Plugin Alliance Account Dear Team,

Alex La X

Q:Translation inserted by Moderator (translation by DeepL)

I am writing to you with all due respect, as the parent company, to request your direct intervention regarding an account issue that has remained unresolved for weeks on the Plugin Alliance platform. As an active user of your audio solutions, I feel compelled to reach out to you because I have been unable to receive a response from a human representative on the Plugin Alliance support team. Below, I detail the specific situation: Account Background: My Plugin Alliance profile was subject to unauthorized access in the past. After being blocked and subsequently reactivated, the server database stopped syncing all of the products that belong to me. Details of the Issue: I purchased the complete 2022 package at the time. However, the installation manager only lists sixty licenses. Those sixty licenses activate and work perfectly on my computer, which proves that I do not have a local activation issue. The real problem is that the rest of the add-ons I own do not appear assigned to my profile on the platform. Support service failure: I have sent approximately forty emails to Plugin Alliance support, attaching the corresponding proof of purchase. Unfortunately, I have only received automated replies asking me to delete the arc

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PoorFellow

https://community.native-instruments.com/discussion/51458/subject-escalation-request-due-to-unresolved-issue-with-plugin-alliance-account-dear-team

I have sent approximately forty emails to Plugin Alliance support, attaching the corresponding proof of purchase. Unfortunately, I have only received automated replies asking me to delete the arc

I do not know how you sent those forty emails , if it was to an email address that you found somewhere or if it was as response to a ticket opened. But from what I can see then there is no Plugin Alliance Support other than though the Plugin Alliance Support web interface. So you really need to open a ticket and then keep communication with P.A. Support using that ticket.

The greater problem with you using the forum here for getting your support case reviewed is that inMusic that bought N.I. (and P.A. and iZotope) has sold P.A: back to original owner Dirk Ulrich and iZotope sold to Boris FX. Because of that then alas there is no longer anything that N.I. employees can do to help with your P.A. support problem.

If you go to the bottom of this page then you will find the contact information that there is available , including a snail mail address. There is also links to their FB page and Instagram page. If everything else fails then you can try sending a polite snail mail letter , but I would advise you to keep it both polite and short and concise.

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