Arturia KeyLab Essential MK3 Voucher Invalid – Ticket #814215 Still Being Processed Since 13 July

Question

Hello Native Instruments Team,

I hope you are doing well.

I am requesting your help regarding support ticket #814215.

I purchased an Arturia KeyLab Essential MK3 and received the promotional voucher for Komplete 15 Select Beats.

During redemption, the checkout initially showed the software as free, but after the page refreshed, the voucher became invalid and now reports that the voucher is not valid.

I opened support ticket #814215 on 13 July 2026. The ticket is still showing “Being Processed”, and I have not received any response despite multiple follow-ups.

I also contacted Arturia Support, and they confirmed that the voucher is valid on their side and that the issue now needs to be handled by Native Instruments.

I would be grateful if a Native Instruments staff member could kindly check my ticket and advise on the next steps.

Thank you very much for your time and assistance.

Swarangini · Answer

Sir, received mail from support team inMusic, they have manually added things, but still the Massive X expansions have not been added. Kindly ask the team to add it manually those as well.

Waiting please.

Swarangini · Answer

already waiting Sir

Jeremy_NI · Answer

@Swarangini  My colleagues should get back to you soon, the team has a lot of requests to process at the moment so it can take a couple of extra days.