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Bad Support (Missing Komplete 13 license)

LittleBittyByte

I don't know if this situation is the same for others, but I'll say it anyway.

I purchased a boxed version of Komplete 13 a while back, looking to resell it. However, I had a change of mind, deciding that I would like to use it to pursue music. The only thing is, when I opened the box, the registration card that is meant to be in there is missing! I tried looking everywhere, but still couldn't find it. I knew I had to contact NI support for this.

This is where things get horrible. When I tried to reach out to NI support, there was no live chat or phone number to call; only a ticket. When I submitted a ticket regarding my concern, I constantly received useless AI messages from Jonas. When I told it that their response wasn't helpful, it closed my case without me even knowing. I have already tried several times to reach out to their support, only to face the same issue again and again.

With no luck, I reached out to INMusic, who eventually told me to come here to speak. So, now that I am writing this, I wonder what is going on and if other people are having the same issue. And is Native Instruments is seeing this, could you please help me by getting back (#4908972)

Thanks.

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Accepted answers

Jeremy_NI

@LittleBittyByte I found your request, forwarded it to the correct department and escalted it. My colleagues should get back to you. Do you have a serial number anywhere for this? Without it it won't be possible to register it. If you have please write it down or take a photo and add it to this ongoing ticket. It should also speed things up.

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PoorFellow

https://community.native-instruments.com/discussion/51140/bad-support-missing-komplete-13-license

Bad Support (Missing Komplete 13 license)

I purchased a boxed version of Komplete 13 a while back

when I opened the box, the registration card that is meant to be in there is missing!

Sorry , but this has absolutely zero to do with NI or NI Support and has only to do with either you being cheated by seller or you not understanding what it was that you bought (depending on what exactly seller said/promised that they were selling) ? , what you needed to buy was a license not (just) the files that the license once came with. If you think that what you got is not what you paid for then you must contact seller !

I am not a NI employee but as far as I can see then there is nothing that NI can do to help since they are not seller.

However what I have given here is an opinion and you should of course get the opinion of NI Support.

Please notice that when you contact NI support then you will receive an AI auto-response and it is important that you answer this response to let NI know that you still need their assistance. This is also valid in general , if you have a support ticket with NI then always respond to their emails as long as that you still need help , else the ticket will close.

LittleBittyByte

I purchased this from a Authorized seller a while ago. And it has been years ago since I got it. As a result, I cannot go back to the seller for support. The only thing I can try is to contact support, which is not working for me. I was told by NI's parent company, INMusic to reach out to people here to help be, but that doesn't seem to be the case.

PoorFellow

https://community.native-instruments.com/discussion/comment/264472#Comment_264472

We can provide an answer , I am sorry but I have to say that I can not help if it is not the answer that you want. (the seller is responsible for giving you what you paid for) I am not a NI employee , I can only give my advice / my opinion on this.

An official NI response is for NI Support to give ! And NI Support should give you an answer !

Jeremy_NI

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