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No refund received after returning Komplete Kontrol A61 (UPS delivery confirmed)

mike84

Hello,

I am posting here because I have been unable to resolve my refund issue through customer support.

I purchased a Komplete Kontrol A61 keyboard for €249. When I requested a return, I had to contact support many times because I mostly received automated and generic replies that did not help me obtain a return label.

After several follow-ups, I finally received the return label and returned the keyboard via UPS. I have proof that Native Instruments received the returned package.

Despite the confirmed delivery of the product and my many follow-ups with customer support, I still have not received my €249 refund.

The long delays, the repeated automated replies, and the difficulties encountered throughout the process give me the impression that my case is being unnecessarily delayed. I simply want my refund to be processed and my consumer rights respected.

Could a Native Instruments team member please review my case and help resolve this situation as soon as possible?

Thank you.

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Accepted answers

mike84

Hello,

I can confirm that the refund has now been received.

Thank you to everyone who took the time to help, and thank you Jeremy_NI for escalating the case.

Best regards.

All comments

mike84

As a last resort and out of despair of seeing my money returned, I am coming here hoping to be heard and understood.

For some people, €249 may seem like a small amount, but for me it is not only about the money. It is also a matter of principle and fairness. I returned the Komplete Kontrol A61 keyboard in good condition, following all the instructions provided, and Native Instruments confirmed receipt of the returned package.

A customer who returns a product correctly should receive the refund they are entitled to, especially from a well-known company such as Native Instruments.

I sincerely hope that a member of the Native Instruments team will read this message and help bring this situation to a fair conclusion.

Thank you.

PoorFellow

https://community.native-instruments.com/discussion/51082/no-refund-received-after-returning-komplete-kontrol-a61-ups-delivery-confirmed

I had to contact support many times because I mostly received automated and generic replies that did not help me obtain a return label.

Please notice that when you contact NI support then you will receive an AI auto-response and it is important that you answer this response to let NI know that you still need their assistance. This is also valid in general , if you have a support ticket with NI then always respond to their emails as long as that you still need help , else the ticket will close.

I am coming here hoping to be heard and understood.

We should be able to connect you to NI forum Customer Care who can look into things.

A customer who returns a product correctly should receive the refund they are entitled to, especially from a well-known company such as Native Instruments.

And you should receive a refund once things are cleared up

Despite the confirmed delivery of the product and my many follow-ups with customer support, I still have not received my €249 refund.

@Jeremy_NI , this require your connectivity 🙂

@mike84 , Please do not post personal information such as email addresses in the forum. Jeremy_NI should look into your issue when next he is here (hopefully Wednesday)

mike84

Thank you for your support and assistance.

I have provided all requested documents, including the UPS delivery confirmation showing that the return was received on June 9, 2026.

I will wait for Jeremy_NI's review and hope this issue can be resolved soon.

Thank you.

Jeremy_NI

Hey @mike84 I've escalated your case, my colleagues should get back to you as soon as possible. We'll follow up on that. Sorry for the wait.

mike84

Thank you Jeremy for your help and for escalating my case.

I appreciate your assistance and I will wait for further updates from your colleagues.

Thank you.

mike84

Hello,

I can confirm that the refund has now been received.

Thank you to everyone who took the time to help, and thank you Jeremy_NI for escalating the case.

Best regards.

Jeremy_NI

@mike84 That's great to hear. Our apologies again!

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