Refunds

Question

Today I have asked for a refund of 150 dollars that was mistakenly withdrawn from my Paypal. It is correct that I have started a trial period, and cancelled the subscription again. Yet I have been charged 150 dollars. When I write to support, I get a response from a robot! Dear Native, this is not right! I expect to get my money back according to general consumer protection!

** As this is an English speaking forum, please ask questions in English. Thanks!

PoorFellow · Answer

https://community.native-instruments.com/discussion/51054/refunds

Please notice that when you contact NI support then you will receive an AI auto-response and it is important that you answer this response to let NI know that you still need their assistance. This is also valid in general , if you have a support ticket with NI then always respond to their emails as long as that you still need help , else the ticket will close.

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mykejb · Answer

The first reply you get from any support ticket will be from an AI bot, not a real person. If you reply to the ticket saying it doesn't help it'll get transferred to a real human for processing. Be aware that support don't work over the weekend so you won't get a response until Monday.