nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Registering a used machine, plus

Rcon303

I bought a used machine +2 1/2 weeks ago and opened a support ticket. I have yet to hear anything from native instruments. It’s been two weeks. That’s a little bit ridiculous as far as customer service in response time for a support ticket the issue is the unit is turned on and everything works perfectly fine. I have apparently 95 expansions on this used machine plus that I bought so I don’t wanna erase it and lose all of that so that’s the main focus of my transferring this machine plus I don’t lose expansions and I’m not sure what to do. It’s been two weeks like I said so it just seems like a very long time. Have to wait for a transfer to be processed. . I s. I sent. I sent th. I sent them . I sent them pro. I sent them proof . I sent them proof of . I sent them proof of purchase . I sent them proof of purchase and the . I sent them proof of purchase and the serial number. I took a picture of on the back of the unit.

Find more posts tagged with

Maschine Plus

Accepted answers

All comments

ALDREAD

https://community.native-instruments.com/discussion/51022/registering-a-used-machine-plus

why didn’t the seller do the transfer process the proper way ?
because 95 expansion requires more than your general maschine + transfer / registration enquiry

LostInFoundation

You have an issue here: the only reason why you have all those expansions is because the M+ is registered to and you are still using previous owner account.

As soon as you will use your account, only products that you bought and are registered in your account will be available.

Therefore… unless previous owner also sold you all those expansions (and in that case he should be doing a license transfer also for all those serials), you will lose all those expansions.

PoorFellow

I bought a used machine +2 1/2 weeks ago and opened a support ticket. I have yet to hear anything from native instruments. It’s been two weeks.

It’s been two weeks like I said so it just seems like a very long time. Have to wait for a transfer to be processed. . I s. I sent. I sent th. I sent them . I sent them pro. I sent them proof . I sent them proof of .
I sent them proof of purchase . I sent them proof of purchase and the . I sent them proof of purchase and the serial number. I took a picture of on the back of the unit.

Please notice that when you contact NI support then you will receive an AI auto-response and it is important that you answer this response to let NI know that you still need their assistance. This is also valid in general , if you have a support ticket with NI
then always respond to their emails as long as that you still need help ,
else the ticket will close.

Still then this sounds as if it needs @Jeremy_NI to please take a look .

Jeremy_NI

@Rcon303 I found 2 support request from you in our system. For both you received automatic replies mentioning the following:

"Please let us know if this is helpful or you need further assistance by answering directly to this email.

Best regards,
Jonas

This email was automatically generated using AI."

Please double check your inbox and reply to one of these emails so an agent picks it up and gets back to you.

Rcon303

thank you but I never got those email to my register native access account

Rcon303

so guess I just keep using it he maschine plus under the previous owners account ?haven’t gotten any emails from NI to my registered account I’ve checked spam nothing there [REMOVED]

Rcon303

@Jeremy_NI can you please resend the email ??I never got it .i sent pics of proof of purchase and pictures of serial.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/263842#Comment_263842

It looks like you have 2 different email addresses attached to your account, you have one starting by elirave…and it seems this is where you get the replies. I'm CCing the email you posted here. I have deleted it from the post, as it is better not to display these on a public space. I've resent the email now, please check your inboxes, reply to that email, explain which email you want to keep and I'll forward it again to my colleagues.

LostInFoundation

https://community.native-instruments.com/discussion/comment/263844#Comment_263844

For your interest: I still can see his email in his post

PoorFellow

https://community.native-instruments.com/discussion/comment/263850#Comment_263850

For your interest: I still can see his email in his post

Thank you , I had noticed Jeremy_NI mentioning the email address but had not bothered to check the post since Jeremy_NI wrote that he had already taken care of it.

Anyway , I removed the email address .

Quick links

Unanswered questions