Having troubule transferring a license from a used mk3 i bought from Guitar Center

I've submitted 3 tickets for a Guitar center purchase of a Maschine MK3. I have provided the receipt and serial photo every time, but I keep getting the same 'Jonas' bot response. I am at the end of my 45-day return window. Can a moderator please escalate ticket #4855043? I would love to use the software and get started.

Find more posts tagged with

Comments

PoorFellow

https://community.native-instruments.com/discussion/50453/having-troubule-transferring-a-license-from-a-used-mk3-i-bought-from-guitar-center

You always need to respond to to the NI bot response to let NI know that you still needs help. Further more then making more tickets on same issue only serves to create confusion and further delays.

With respect to an escalation then we will have to ask @Jeremy_NI take a look to see if he can/will give it a nudge…

PK The DJ

You could just buy the Maschine software, if you really want to get going. 🙂

Being a used controller, you'll probably only get Maschine 2 anyway, and have to pay for the Maschine 3 upgrade.

JustIzzzyy

https://community.native-instruments.com/discussion/comment/259470#Comment_259470

haha why buy it when it can simply be transferred as many before ☺️

I did buy the Maschine 3 upgrade! Simply waiting for my serial number to be transferred

JustIzzzyy

https://community.native-instruments.com/discussion/comment/259463#Comment_259463

i responded to the bot a few days ago although it never gave a confirmation of a “follow up”. Fingers crossed it can be resolved soon!

Jeremy_NI

@JustIzzzyy We escalated your request, someone should get back to you soon.

JustIzzzyy

https://community.native-instruments.com/discussion/comment/259495#Comment_259495

Thank you very much I appreciate the help!

Quick links

Unanswered questions