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serial number error for brand new product

I bought a brand new traktor z1 from amazon.com and when I went to register the software to download the traktor pro 4, there was a message that the serial number was already registered.

I have no idea what to do now.

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Native Access 2

Traktor Pro 4

Accepted answers

Contact NI support with a proof of purchase.

https://support.native-instruments.com/hc/en-us/requests/new

Or return your Z1 to Amazon as it isn‘t brand new obviously. (Maybe this was returned by someone.)

All comments

You have to contact support:

https://support.native-instruments.com/hc/en-us/articles/360014498698-How-to-contact-NI-Support

Contact NI support with a proof of purchase.

https://support.native-instruments.com/hc/en-us/requests/new

Or return your Z1 to Amazon as it isn‘t brand new obviously. (Maybe this was returned by someone.)

Thanks for the advice! I contacted Amazon and will return the product.

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