FAILED DOWNLOADS AND INSTALLS WIN 10

2 weeks now and nothing will update.

I read that from NI that this is a "Known Issue"

well if its a known issue fix it !!!!!

Ive spent many thousands of British pounds on NI products over the years. and this is how I'm rewarded. Is this the beginning of the demise? your products fail and now your struggling to fix it?.

And just to rub salt into the wound Ive, foolishly it now seems, purchased Oscillarys - and it will not even download -after 2 weeks since purchasing . I have uninstalled and reinstalled Native Access, but it still is broken, I have uninstalled and reinstalled apps but they will not update , and I can hardly uninstall Oscillarys- when it will not even download in the first place !!!!! and yes there is plenty space on the hard drives and C drive

I have never ever had an issue with the vast amounts of libraries etc i have purchased over many years of being faithful to NI but the current situation is outrageous . Ive read workarounds, delete files etc , however that's gonna take me another 2 weeks !!!!

just either fix this "Known Issue" or you can refund me for all the products i have purchased, which NI have now made defunct

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Vocalpoint

Any chance we can take a quick (calm) look at the issue?

Any screen caps you can share? Error messages etc?

And most important - what exact version of Windows 10 are you running. This matters.

PoorFellow

https://community.native-instruments.com/discussion/50271/failed-downloads-and-installs-win-10

As asked by VocalPoint then please tell us your exact version of Windows 10 .

2 weeks now and nothing will update.

If these are the Maschine or Massive X expansion updates then

clear all the broken downloads.

reboot computer open Native Access and go to tab Library

I tab Library locate something with tag Update in lower left

Use three dots in lower right to get choices and then select to uninstall product

wait for N.A. to update

then when choice install is present then re-install the product

Repeat above procedure for all products that needs updating OR wait for N.I. to fix the problem OR alternatively contact N.I. Support (all)

And just to rub salt into the wound Ive, foolishly it now seems, purchased Oscillarys - and it will not even download -after 2 weeks since purchasing .

I have uninstalled and reinstalled Native Access, but it still is broken, I have uninstalled and reinstalled apps but they will not update

Please try the following :

Clear all broken downloads

Use Windows apps uninstaller and uninstall both Native Access and the NTK Daemon

Then also delete the Native Access folder from %AppData%\Native Instruments\

Then reboot computer (important)

Then download latest version of Native Access for your OS and run installer as an Admin.

Then see if you can now install Oscillarys

If the above does not help to solve your problem then please contact N.I. Support (all)

N.I: Support can not help you solve the problems unless that you contact them.

Jeremy_NI

@CHRIS HUME There is a known issue with some updates failing to download, you can find more information and workarounds HERE. The Native Access team is currently working on a fix.

If that doesn't solve the issue, feel free to get in touch with our support here: https://support.native-instruments.com/hc/en-us/requests/new

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