Second Hand Maschine MK3 - Transfer

holesum

Hello,

I recently purchased a second-hand Maschine MK3 from a liquidation store, but when I tried to register the device, Native Access reported that the serial number is already in use.

I reached out to support regarding this issue a few days ago (ticket #4817654). I received an initial response, but communication seems to have stopped since then. I’m hoping someone from the support team can review my case and assist me further.

I understand that purchasing the software separately would allow me to use the device, but I would prefer to have the existing hardware ID transferred to my account if possible.

Any assistance would be greatly appreciated. Thank you for your time and support.

PoorFellow

https://community.native-instruments.com/discussion/50077/second-hand-maschine-mk3-transfer

I reached out to support regarding this issue a few days ago (ticket #4817654). I received an initial response, but communication seems to have stopped since then.

Did you send a prompt reply ? If you do not answer then NI will summarize that you do not need any further help. Also always check your email spam folder if you think that you should have had a response.

Anyway then expect that it can take some days to get a response , especially in the case where NI Support have to look into a device provenance for eventual transfer….

I’m hoping someone from the support team can review my case and assist me further.

If you do not get any further response several days after your last response then we can ask NI Customer Care to look into the delay….

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