anyone knows how to solve the problem

I have two accounts, and when i switch to another account and open my kontakt 8 player, this message appear and i have no idea with it. i want to provide the crashlog to ni support but failed so i ask here. can anybody help me i ll be very appreciated

2026_1_25 0_34_22 - Kontakt 8-mini.nicrash

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Vocalpoint

Two accounts where - exactly?

PoorFellow

https://community.native-instruments.com/discussion/49822/anyone-knows-how-to-solve-the-problem

If you have two accounts on same computer that you are switching between then I am not sure how well the NI DRM would handle it even if it is only the Player version. Same goes if you are switching between two different NI accounts on same computer.

Also using more user accounts alternately on the computer can generate file access problems.

As long as the product works on the Windows user profile that you have it installed on then I think that you ought to consider the product as working.

I also agree with VocalPoint that we need to know exactly what do you mean by

"I have two accounts" ? and by "when i switch to another account and open my kontakt 8 player" ?

Jeremy_NI

@David ddd Sorry to reply only now. First step when having crashes would be the following: Kontakt Crashes

Then if it doesn't fix it, could you please ckarify the situation with your 2 different accounts? I see that you submitted a support request and you received an auto reply but you never got back to us. Did you get the email at all?

Sunborn

https://community.native-instruments.com/discussion/comment/254751#Comment_254751

https://community.native-instruments.com/discussion/comment/254757#Comment_254757

https://community.native-instruments.com/discussion/comment/255807#Comment_255807

He means 2 user accounts on his Windows computer… Perhaps one admin and one simple user, or his and his wife etc. etc.

Technically, it is still one computer, therefor one license. Unless there is a specific paragraph for such cases, clearly declared in the EULA.

However:

https://community.native-instruments.com/discussion/49822/anyone-knows-how-to-solve-the-problem

It is not going to work because of the 2 different user names!

Normally, you should do 2 installations on the same computer, however this is impossible because the base folders, such as Program Files and common to both user names.

Conclusion: You can only have one installation, therefor only one of your Windows accounts will have access to the software. I can't see any other way.

Vocalpoint

Doubtful that your Windows logon account has anything to do this.

Your actual NI login credentials are what matters.

Sunborn

https://community.native-instruments.com/discussion/comment/255816#Comment_255816

Not in this case.

It is really simple. If you have 2 user accounts on the same Windows machine they can not have both the same name. It is user 1 and user 2 (or whatever names, but never the same name!).

So the paths to NI software for each user will be different.

C:\Users\user 1\Documents\Native Instruments
C:\Users\user 2\Documents\Native Instruments

Also all the databases, which are extremely important as you know.

For example:

C:\Users\user 1\AppData\Local\Native Instruments\Kontakt 8
C:\Users\user 2\AppData\Local\Native Instruments\Kontakt 8

But here is the problem. The installed software will take in account only the user that has actually install the software!

Lets say it is user 1 who installed the program.

The actual software files will be on their default location (Program Files and Common Files etc.) but not the user files and the databases!

So, when the user 2 (the other user) try to run any app, the software will look at the user 1 files, however since it is another user, it will can not access the other user's files and folders, because of Windows security.

I can't describe it better… to me, it is very clear. :-)

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