Native Access (macOS) – Failed

jarquinazo

Hello Native Instruments Support Team,

I am experiencing an issue with Native Access on macOS where I am unable to log in. The application consistently displays the following error message immediately when attempting to sign in:

“Unable to log in. Please see our knowledge base for more information.”

I have attached a screenshot of the error for reference.

To troubleshoot, I have already completed the following steps on my Mac:

- Performed a clean uninstall of Native Access

- Manually removed all Native Instruments folders from:

- /Library/Application Support/Native Instruments

- ~/Library/Application Support/Native Instruments

- ~/Library/Preferences/com.native-instruments.*

- Restarted the system

- Installed the latest version of Native Access from the official Native Instruments website

- Disabled VPN, firewall, and antivirus temporarily

- Tried logging in from a stable private network

- Changed DNS settings (tested both Google DNS and Cloudflare DNS)

- Launched Native Access with full permissions

Despite all of the above, the login issue persists.

This Native Instruments account and its products were previously used on another Mac that I no longer have access to. I understand this should not prevent logging in, but I wanted to mention it in case the account or activations need to be reset.

Could you please check if there is any account-level authentication issue, IP restriction, or activation lock preventing Native Access from logging in on my current system?

Thank you very much for your assistance. I would appreciate your help in resolving this so I can access my products again.

Kind regards,

Daniel Jarquin

PoorFellow

https://community.native-instruments.com/discussion/49680/native-access-macos-failed

Hello Native Instruments Support Team,

The forum is for user to user help , while there is NI Customer Care in the forum then NI Support do not participate here if you want 'actual support' from the 'Native Instruments Support Team' then please contact N.I. Support (all)

In case that you need guidance contacting support : How to contact NI Support.

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Still other users and NI Customer Care might have comments here that could help you…

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Otherwise then did you then grant ALL NI apps including NTKDaemon full disk access ? : How to Enable Full Disk Access on macOS

And if using Sequoia/Tahoe then N.I. apps must be added to the Local Network (Ref.: How to grant audio apps access to your local network on macOS 15 Sequoia)

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Also check that the NTKDaemon and Native Access Helper is running : Native Access Error: "Please grant permission to NTK Daemon to install dependencies"

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