Hello everyone,
I recently opened a support ticket with Native Instruments regarding a used Maschine Mikro MK3 I purchased second-hand.
The previous owner did not complete the license transfer, and I explained the situation to support and submitted photos of the hardware, serial sticker, transaction chat, and bank transfer record as proof of ownership.
However, I haven’t received a reply yet, and I’m starting to wonder whether my ticket was properly received.
I understand that support can take time, especially after weekends, but I wanted to ask:
- Is there a usual timeframe for replies in cases like this?
- Is there any way to check whether a ticket is correctly registered and in progress?
If anyone has had a similar experience or can share how long it took, I’d really appreciate it.
I’m very excited to use Maschine and just want to make sure I’m following the correct process.
Thank you in advance for any advice.
