Native Access confused by TimeMachine (MacOS)

I install my Kontakt instruments in Native Access. All's OK, they are in a folder on an external hard drive. However, soon enough when I open Native Access it tells me all my instruments need to be repaired. "Your xyz installation appears to be broken. To repair the installation, please update the location of the product content below." The location it shows is "/Volumes/Volumes/com.apple.TimeMachine..." When I fix this, soon it's broken again. So it looks like Native Access gets confused whenever my TimeMachine backup app runs and somehow thinks I've moved the folder? What can I do? It's very tiresome to have to keep going back and point the instruments at the correct folder one by one.

Find more posts tagged with

Comments

PoorFellow

https://community.native-instruments.com/discussion/49466/native-access-confused-by-timemachine-macos

Unless something has changed then NI do not recommend using TimeMachine… (I am not a Mac expert though so by tinkering you could possibly make it work anyway (?)

@Jeremy_NI , do you have anything to add here ? (Apparently the above is the use of TimeMachine on the same computer)

Franky Blue

I'm not using TimeMachine to "transfer NI specific installation files from one Mac to another" though. Time Machine just backs up snapshots and backups of my computer.

mykejb

The links given above were for problems doing migrations using Time Machine, not using Time Machine for general backups. Time Machine works fine here and doesn't interfere with any NI software, although I don't use it to back up any external drives, just the internal. Are you backing up the external drive?

The location for the content set to should be /Volumes/volume-name/folder not a time-machine related path with com.apple in it.

Franky Blue

Yes, TimeMachine does back up the external hard drive with the NI stuff on it.

Kymeia

https://community.native-instruments.com/discussion/comment/252778#Comment_252778

That should not be a problem unless you have one of the locations below set to the same disk as the Time Machine backups

Franky Blue

Here's my Preferences: File management panel:

And Native Access telling me an instrument is now supposedly at the TimeMachine address:

And what I saw in Kontakt before any mention of the missing instruments disappeared:

Screenshot 2025-12-31 at 11.45.26 PM.jpg

victorp.sg

Have you rebooted your Mac computer? If you have not for quite some time, reboot, check that "Black and Blue" volume appear on your macOS Desktop, and Repair again. Also, is there a "Volumes" volume on your macOS Desktop?

Vocalpoint

Not a Mac user but can tell you that this:

Is not helping you long term.

You have all your content installing into the very same place you do all your transitional downloads. Sounds like a recipe for trouble at some point…

Quick links

Unanswered questions