Sequoia] "Installation Failed" Loop - NTKDaemon & Local Network Permission Bug

I am completely unable to install any products. I get the "Installation Failed" error, and I have identified the root cause as a "Catch-22" with macOS Sequoia's new "Local Network" permission.

This is a list of EVERYTHING I have already tried.

The Symptoms

"Installation Failed" on every single product. The app downloads the file, but fails on the "Installing" step.
The NTKDaemon / NativeAccess.Helper2 process is not running in Activity Monitor and appears to be crashing on launch.
The "Privacy & Security > Local Network" list is EMPTY. Native Access is not in the list and is not prompting me to add it.

1. Standard Re-installation

Fully uninstalled Native Access (using a 3rd-party uninstaller).
Manually confirmed deletion of all associated helper files from:
- /Library/LaunchDaemons/com.native-instruments.NativeAccess.Helper2.plist
- /Library/PrivilegedHelperTools/com.native-instruments.NativeAccess.Helper2
- All /Library/Application Support/ and ~/Library/Application Support/ folders.
Emptied Trash & Restarted.
Reinstalled from a fresh download.

2. File & Permission Fixes

Granted Full Disk Access to Native Access, NTKDaemon, and com.native-instruments.NativeAccess.Helper2.
Manually ran the NTKDaemon Installer Mac.pkg from inside the Native Access app package.
Successfully approved the "Install Helper" password prompt. This did fix the helper installation.
Changed the Download Location to a "safe," non-iCloud, local folder (~/NI-Safe-Downloads).

3. Network & Firewall Fixes

Disabled iCloud Private Relay. (This did successfully fix a separate net::ERR_INTERNET_DISCONNECTED error).
Confirmed the main macOS Firewall is OFF.
Confirmed no VPN is active.
Confirmed Malwarebytes (Free) is Inactive.
Confirmed all system Proxy Settings are OFF.

4. The "Sequoia" Dead End (The Real Problem)

This is the critical issue:

I identified the app's bundle ID as com.native-instruments.nativeaccess2.
I attempted to manually reset the "Local Network" permission via Terminal.
tccutil reset LocalNetwork com.native-instruments.nativeaccess2 Failed.
sudo tccutil reset LocalNetwork com.native-instruments.nativeaccess2 Also Failed ("Failed to reset LocalNetwork approval status...").

This proves my user profile's permissions database for "Local Network" is corrupted or "stuck" in a state where even sudo cannot reset it.

I am now stuck in a loop: The app can't run without the permission, and it can't get the permission because it's not asking and I can't force it.

I am now proceeding to test on a brand new, clean user account to see if the problem is my user profile or a system-wide bug.

Has anyone found a fix for this tccutil / Local Network failure on Sequoia?

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Jaime.Hazan

Hey guys,. I'm F*cked. Here's my update, but can't seem to find a solution: Lesson learned, DO NOT UPDATE OS unless it's full tested and ready for prime time, but I'd expect better from NI- after the thousands and thousands of dollars I've spent over my lifetime on your products. How can you release something that would compeltely disable my entire sytem from working? This is not OK, in any way. I'm on dealine, and offerd to handle production - myself, and this is going to make me look so bad, so now I have to find another company to buy tools to handle what I need done- when I've relied on you for so many years. I hope you take this post seriously.

macOS 15 Sequoia – Native Access “Installation Failed” + NTKDaemon not running + Local Network permission never appears

I’m on an Apple Silicon Mac running macOS 15 Sequoia and I’m completely stuck with Native Access. I wanted to share what I’ve found so far because it looks like a deeper Sequoia + Local Network + NTKDaemon bug, not just a normal install problem.

What I see

Every product in Native Access fails with “Installation Failed”.
The download completes, but it dies on the “Installing…” step.
In Activity Monitor, NTKDaemon / NativeAccess.Helper2 never stays running. It appears briefly or not at all, which suggests it’s crashing or being blocked on launch.
In System Settings → Privacy & Security → Local Network, the list is completely empty.
Native Access never triggers the usual “Native Access would like to find and connect to devices on your local network” prompt, so there’s no way for me to grant that permission.

So Native Access looks like it’s trying to talk to its helper over the local network / localhost, but macOS never creates the permission entry and the helper can’t run reliably, so the installer step always fails.

What I’ve already tried

Clean reinstall / files:

Fully uninstalled Native Access using a 3rd-party uninstaller.
- /Library/LaunchDaemons/com.native-instruments.NativeAccess.Helper2.plist
- /Library/PrivilegedHelperTools/com.native-instruments.NativeAccess.Helper2
- NI folders under /Library/Application Support and ~/Library/Application Support
Emptied Trash and rebooted.
Downloaded the latest Native Access installer from the NI website and reinstalled.

Permissions & helper:

- Native Access
- NTKDaemon
- com.native-instruments.NativeAccess.Helper2
Manually ran NTKDaemon Installer Mac.pkg from inside the Native Access app bundle.
Approved the “Install Helper” password prompt successfully.
Changed the download location to a local, non-iCloud folder.

Network / security:

Disabled iCloud Private Relay (this fixed a different net::ERR_INTERNET_DISCONNECTED error earlier).
Confirmed macOS firewall is off.
No VPN.
Malwarebytes (free) is inactive.
No system proxies configured.

Rosetta test:

Installed Rosetta 2.
Set Native Access to “Open using Rosetta” in Finder → Get Info so it runs in Intel mode.
Same behavior: NTKDaemon doesn’t stay up, every product still fails with “Installation Failed.”

The Local Network / TCC angle

I suspected a Local Network permission problem, so I did this:

Bundle ID for Native Access: com.native-instruments.nativeaccess2
Tried to reset Local Network permissions via Terminal:

tccutil reset LocalNetwork com.native-instruments.nativeaccess2sudo tccutil reset LocalNetwork com.native-instruments.nativeaccess2

Both commands return an error along the lines of:

Failed to reset LocalNetwork approval status for com.native-instruments.nativeaccess2

This tells me:

macOS thinks Local Network approval for this bundle cannot be reset using tccutil.
The Local Network list stays empty and Native Access never shows up there.
Because the system never shows the Local Network prompt and never creates the entry, NTKDaemon / NativeAccess.Helper2 can’t set up whatever local connection they need, and the “Installing” phase fails.

So it’s not just a missing checkbox — it looks like Sequoia’s Local Network subsystem is either:

Bugging out when Native Access tries to request access, or

Treating this bundle/helper in a way that bypasses the normal prompt and then silently blocks it.

Either way, this is something that can’t be fixed from the UI or with normal tccutil commands.

What I’m looking for

Can NI confirm whether there is a known issue with Native Access + NTKDaemon + Local Network on macOS 15 Sequoia?
- Reset / repair whatever Local Network or TCC entry is blocking Native Access, or
- Bypass this for installs (e.g., alternative install/activation method) until Sequoia is fully supported?
- Staying on Sonoma / earlier for now, or
- A supported workaround (separate OS volume, different installer path, etc.).

Happy to provide:

Native Access logs
NTKDaemon crash reports
Any other diagnostics you need — just let me know the paths / filenames to upload.

Right now the end result is: Native Access on Sequoia can’t install anything at all, even after a deep clean and Rosetta test, and the Local Network permission never appears, so I’m effectively locked out of using my NI products on this machine.

Jojo123

Hi,

This issue has been around for about a year now. I have an issue posting links but if you look up a thread called "Tip Sequoia adds an extra step when installing NI hardware (Keyboards or Maschine) and Native Access"

Be sure to read through the thread to gain some updated comments on this issue. You're certainly not the first to experience this annoyance. I purchased a Studio earlier in the year with Sequoia installed and held off installing NI stuff (K14 UCE) for quite a while becasue of this issue. Finally I bit the bullet and installed everything I wanted (almost everything in UCE) and I had no issue. I still dont know why some people are hit with this and others are not. I made sure that when that dialog came up about the local network access, to allow it.

Unfortunately they closed that thread and Im not sure what has changed, if anything, for those who commented that they get recurring prompts about this local network thing. I haven't had any further prompts since installing. I hope the thread helps you at least try and track down your issue.

Jaime.Hazan

I did look at that thread and despite the install, repeatedly and command line removal, it's not appeaaring in local network within the privacy and security section… it has taken me an entire day, to not figure out what is wrong, and I can't install anything. I have a ticket in, no response. This is painful. Seriously painful to the point where there needs to be specific directions for the workaround- this is not OK for NI to handle this way- I'm going to seriously consider this when deciding if I can rely on this for mission critical things… there are other choices NI, FYI. I'd appreciate a response sooner than later. @jaimehazan. Meanwhile, should anyone have a workaround, pls advise - I'd be most grateful. JH

PoorFellow

@Jeremy_NI , the op problem appear to be in need of a Mac expert !

MorphineNoir

Same in Tahoe

Jojo123

@Jaime.Hazan really sorry for your painful experience. Infuriating to hit brick walls like this.

I think there needs to be more said about this from NI but I'll also mention Im not sure its all NI on this one. Cant remember but pretty sure it was on Mac Rumours I saw something about this issue.

NI is there a work around (other than waiting for sometime for MacOS to show it) to get this local network to present a dialog box so someone can choose the option to allow it?

Jeremy_NI

@Jaime.Hazan You should be fine with Sequoia. I see that you contacted our support on November 11th but you didn't get back after my colleagues replied. If the solution provided did not work, you should get back to them with all the information shared here, including the Native Access support file you can get here:

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