Maschine+ Bricked: Stuck in Registration Failed

t8dogg · 2025-11-05T17:27:29+00:00

* I have a used Maschine+ that is unusable due to a 'Registration Failed' loop. * "Problem: My NI account (m***@******** .com) was created with Google SSO. At startup the hardware will authenticate past Step 2 but after Step 3 (Registration) I get "Registration Failed". * Failed Fixes:* Created a dedicated password via…

t8dogg

I have a used Maschine+ that is unusable due to a 'Registration Failed' loop.
"Problem: My NI account (m***@******** .com) was created with Google SSO. At startup the hardware will authenticate past Step 2 but after Step 3 (Registration) I get "Registration Failed".
Failed Fixes:
1. Created a dedicated password via "Forgot Password" -> Still fails.
2. Attempted SD card reset (system-reset-v2.nut) -> File is ignored.
3. Cannot transfer to a non-SSO account -> Blocked by 60-day transfer lock.
My support ticket [#4677876] has been open for over 90 hours, and the only response was an irrelevant password reset. The device is bricked. Please escalate this.

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Accepted answers

t8dogg

[SOLVED] Update: Resolution

Hi all, this is now resolved.

The fix required specific intervention from NI Support. It turned out to be a conflict related to a Maschine 3 license.

Here is the exact sequence that worked, after standard troubleshooting failed:

Support manually removed the registration for the Maschine+ from my account.
I attempted to re-register on the device, but it still failed with the same loop. (At this point, it was re-registered to my account according to the site — but still couldn't get past the registration flow on the device).
Support then identified the Maschine 3 license issue. They again removed the device registration from my Native ID account, and manually added an NFR license for Maschine 3 to my account.
With that license added, the device successfully bypassed the registration screen at startup, allowing me to finally access the main OS.
From there, I performed a full factory reset (Settings > System > Hold SHIFT > Reset).
After the reset, I registered normally on the device (using manual username/password entry) and it worked perfectly.

Big thanks to Michael John from support for figuring this out. Hope this helps anyone else stuck in this specific loop.

All comments

AdelV

https://community.native-instruments.com/discussion/48591/maschine-bricked-stuck-in-quot-registration-failed-quot-loop-sso-account-ticket-4677876

Hey @Jeremy_NI

Maybe this needs a manual de-registration on NI’s side? It seems like the registration is failing because the device is still registered to another account. Could someone from your team check whether the unit is currently assigned to a different user and remove that registration if necessary?

@t8dogg

Also, try a different Wi-Fi network. If you don’t have another one available, you can set up a mobile hotspot on your phone and connect to that.

t8dogg

Hello @Jeremy_NI Can you please attempt the manual de-registration? This makes sense to me because:

1 — I connected to another WiFi network, started the device and still get "Registration Failed" at Step 3.

2 — Note that the device appears to be already registered — it appears on the site under My Account —> My Products —> Registered Products, because I used the "Import to My Account" flow a few days ago. (The serial number on my device matches the serial number on the site's License Transfer page ).

Many thanks @AdelV for the suggestion!

t8dogg

[SOLVED] Update: Resolution

Hi all, this is now resolved.

The fix required specific intervention from NI Support. It turned out to be a conflict related to a Maschine 3 license.

Here is the exact sequence that worked, after standard troubleshooting failed:

Support manually removed the registration for the Maschine+ from my account.
I attempted to re-register on the device, but it still failed with the same loop. (At this point, it was re-registered to my account according to the site — but still couldn't get past the registration flow on the device).
Support then identified the Maschine 3 license issue. They again removed the device registration from my Native ID account, and manually added an NFR license for Maschine 3 to my account.
With that license added, the device successfully bypassed the registration screen at startup, allowing me to finally access the main OS.
From there, I performed a full factory reset (Settings > System > Hold SHIFT > Reset).
After the reset, I registered normally on the device (using manual username/password entry) and it worked perfectly.

Big thanks to Michael John from support for figuring this out. Hope this helps anyone else stuck in this specific loop.

PK The DJ

Did you not have a Maschine 3 license then?

I guess if the M+ had been updated but you didn't have the 3 license, it failed. A message would have been nice I suppose.

Jeremy_NI

@t8dogg Sorry I was out of office and didn't see your post but I'm happy to see my colleagues could resolve the issue, thanks for posting the fix and to invite other affected customers to get in touch with support as they should in this case.

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