Maschine+ Bricked: Stuck in Registration Failed

t8dogg

• I have a used Maschine+ that is unusable due to a 'Registration Failed' loop.
• "Problem: My NI account (m***@******** .com) was created with Google SSO. At startup the hardware will authenticate past Step 2 but after Step 3 (Registration) I get "Registration Failed".
• Failed Fixes:
  1. Created a dedicated password via "Forgot Password" -> Still fails.
  2. Attempted SD card reset (system-reset-v2.nut) -> File is ignored.
  3. Cannot transfer to a non-SSO account -> Blocked by 60-day transfer lock.
• My support ticket [#4677876] has been open for over 90 hours, and the only response was an irrelevant password reset. The device is bricked. Please escalate this.

AdelV

https://community.native-instruments.com/discussion/48591/maschine-bricked-stuck-in-quot-registration-failed-quot-loop-sso-account-ticket-4677876

Hey @Jeremy_NI

Maybe this needs a manual de-registration on NI’s side? It seems like the registration is failing because the device is still registered to another account. Could someone from your team check whether the unit is currently assigned to a different user and remove that registration if necessary?

@t8dogg

Also, try a different Wi-Fi network. If you don’t have another one available, you can set up a mobile hotspot on your phone and connect to that.