Issue with Buy Now / cart?

I am trying to buy Traktor Pro 4.

I am logged on as an owner of NI hardware. When I click on Buy Now, it takes me to a page where I can click "add to cart" (with the reduced upgrade pricing as I am currently using an older version of Traktor Pro 4

It then takes me to a page that says that my cart is empty. I click on continue shopping, but that starts the loop again. Clicking on the cart shows its empty…

Anyone know what the problem might be????

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Accepted answers

PoorFellow

Also , if having shop/web sire functionality problem then also try testing using other browsers , Reference :

Website functionality : Should you have any webpage functionality issues then since functionality or lack of same could be a browser issue then first try private/incognito mode. If that does not help then also try another browser that you have not used before and with no extensions and all cookies accepted (my suggestions for alternative browsers would be e.g. Firefox, Chrome, Vivaldi browser and Opera browser ,depending on what you do not usually use)

The suggested browsers are what I expect will work if having never been installed before on the computer and then used as is with no extensions and all cookies accepted. (e.g. do not use an adblocker for the N.I. website)

All comments

lord-carlos

I think best bet is to get in contact with support: https://support.native-instruments.com/hc/en-us/articles/360014498698-How-to-contact-NI-Support

if you get blocked by the AI chat bot, tell him you want to talk to a real human.

Good luck.

mykejb

I've had similar issues with the shopping cart before and logging out and back in again fixed it. Might be a different problem, but might be worth a try.

PoorFellow

Also , if having shop/web sire functionality problem then also try testing using other browsers , Reference :

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