All my products are listed as being non transferable

R.E.D.

I have recently sold my Maschine Plus and wish to transfer the license to the new owner. I have also recently changed my email address on my account (2 days ago) and under the new account all my products are showing as being non transferable. When I try and resolve this in the chat bot, it states that the Plus is not registered to my account and can't get past this state, even though I know that it is registered to me. I no longer have access to my old account as NI does not recognize those old log in details. I need some help in trying to resolve this

Thanks, Roman

Monochrome

Changing your email address may have prompted an automatic 30-day transfer lock for security reasons, making your products non-transferable. You could try contacting support to get this lock removed.

As for "Plus is not registered to my account", did you already request a Transfer ID? Requesting a Transfer ID will unregister your product.

You can see your license(s) in transfer on this page:

• https://www.native-instruments.com/en/my-account/license-transfer/my-transfers/