We have detected a potential security issue with this account.

So I have tried to log into my NI account but get the error "

We have detected a potential security issue with this account. To protect your account, we have blocked this login. An email was sent with instruction on how to unblock your account.

"

I have checked my email and I get no unblock instructions. I have also filed a support ticket but get no auto mailer or response to my email. I have checked my junk folders as well as trash and see no emails from NI.

I am trying to figure out how I can contact them to get back into my account. I had to create this alternate account just to post here.

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Accepted answers

Jeremy_NI

Our Knowledge Base team has made this article explaining the issue and how to fix it: Error Message when logging in or creating an account: "Public Data Breach"

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mykejb

@Jeremy_NI I'm guessing this is something you'll need to look at?

Jeremy_NI

@Hoarfrost Could you send me the email address attached to your NI account by private message? This way we'll be able to look into it.

AikiGhost

I had the same issue today and resolved it by just changing my password.

Michael Leary

Weirdness today 8-20-25 as well. Was logged on earlier on a laptop and now only the web site will logon here and Native Access app says NOPE. I also am redirecting a second laptop next to me that forgot its path showing an F drive (Not) that has no Native but has a formed path - back to the original formed path (D) one title by one. I have had it for today, and Native has done this so many times in the last two years. The first one did updates earlier and now it won't logon.

Jeremy_NI

Our Knowledge Base team has made this article explaining the issue and how to fix it: Error Message when logging in or creating an account: "Public Data Breach"

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