License transfer problem

ajvenhoe · 2025-08-14T10:45:19+00:00

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Hi there,

I'm selling my Komplete Kontrol S61 MK3 bundle, which includes the hardware and a Komplete 15 Standard Upgrade. I purchased these products over 7 months ago- so the 60 days limit is far over.

In my account, the hardware license (KONTROL S61 MK3 HW) is ready for transfer, but the upgrade license (KOMPLETE 15 STANDARD Upgrade for S-SERIES MK3) is marked as "Not transferable".

I tried contacting NI Support to get help in manually allowing the transfer, but can't get through the frustrating chatbot. The buyer is coming to pick up the board on Saturday, and I want to clarify everything before.

Do you have any idea, how to do this? Is there an email where I can create a ticket for this?

Any help is much appreciated.

tnx

Ajvenhoe

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PoorFellow

https://community.native-instruments.com/discussion/47197/license-transfer-problem

Do you have any idea, how to do this? Is there an email where I can create a ticket for this?

Sorry but : There is no phone support and you can not initiate support by writing an email address. For initiating support then you need to use the support web interface.

Start a new chat. (making sure you are logged in)
At some point write "contact support" or "talk to an agent"
If you use an adblocker make sure it's deactivated for the N.I. website.
Try with a different browser
Try private/incognito mode on your internet browser.

but the upgrade license (KOMPLETE 15 STANDARD Upgrade for S-SERIES MK3) is marked as "Not transferable".

It is impossible for me to determine why this 'Standard upgrade' license is not transferable. The Komplete Select for hardware can not be transferred , period, but the new buyer should get the Komplete Select voucher email to get Select for free when registering the hardware.

General help is here but that does not cover why the Standard upgrade is not transferable , but it could depend on the specific license type (discounted bought with hardware ?) : Quote Matt_NI : All you need to know about License Transfer

ajvenhoe

Thanks a lot for taking the time to answer. I tried all the trick about asking an agent or human, or contacting support, but the Bot kept repeating the same questions and never gave in. Now I will try from a private browser. TNX!

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