License Transfer

Hello,

I bought a second hand Maschine Mk3 today, but the licences could not be transfered by the former user. He had changed his email address recently. I really hope that i dont have to wait a couple of weeks for this to be resolved.

Because reading some of the posts did seem possitive about the support reaction time. The former owner has created a ticket for this, i have the number but don't think it would be wise to share it here.

https://community.native-instruments.com/discussion/12784/licenses-are-not-transferable-after-email-change

Regards,

Menno Broxterman

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Maschine MK3

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MennoB

Thanks, i have created a ticket.

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mykejb

I'd suggest creating a new ticket to support and referencing the original owner's ticket number there. Licences don't automatically move, they have to be transferred.

You can create a support ticket here - https://bit.ly/NI_Support_All

There's more information about licence transfer here, but I'm guessing you might have read it already - https://support.native-instruments.com/hc/en-us/articles/210288845-Buying-or-Selling-a-Native-Instruments-Product-Second-Hand

MennoB

Thanks, i have created a ticket.

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