Hello, I recently bought Maschine Studio and Jam off Ebay along with some extensions and the KOMPLETE software package.
The seller and I wanted to start the license transfer, but unfortunately in the portal in the seller's account, none of the licenses are available for the transfer, probably because the seller recently changed the email address in his account (all other reasons from https://support.native-instruments.com/hc/en-us/articles/360001024029-License-Transfer-Why-Is-My-Product-Not-Transferable- have been excluded).
He has already created a support ticket, but no response from support yet.
Question: Are the licenses automatically made available for transfer again after a while and how long does that take, or can only support reactivate the selection of the license transfer in the portal in this case?
Thanks in advance!