How to fix Invalid Serial activating Traktor Pro 3 ?

jns
jns Member Posts: 3 Noise

Just bought the Update (as i own a very old Traktor Scratch Duo Version) to Traktor Pro 3. Installed it and then wanted to activate via Native Access by "+Add Serial" with the Traktor Pro 3 serial number shown via this link Produkte & Serien-Nr. (native-instruments.com) in my NI account. After clicking "Enter" Native Access shows me "Invalid Serial". How is this possible, what to do now?

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Best Answer

  • Kaiwan_NI
    Kaiwan_NI BerlinAdministrator Posts: 1,120 admin
    Answer ✓

    The OP has the product registered on another account. Our support team has transferred it to their current account instead.

Answers

  • Uwe303
    Uwe303 Moderator Posts: 525 mod

    Hello,

    under your registered products do you see traktor scratch or some version of an older traktor

  • jns
    jns Member Posts: 3 Noise
    edited July 14

    Hi,

    no. All i see is Traktor Pro 3 and the serial of it (wich is a different one than the one of the old Scratch Duo version, btw). And Traktor Pro 3 is shown as Not Registered.

  • jns
    jns Member Posts: 3 Noise

    Problem solved by NI Support.

  • Kaiwan_NI
    Kaiwan_NI BerlinAdministrator Posts: 1,120 admin
    Answer ✓

    The OP has the product registered on another account. Our support team has transferred it to their current account instead.

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