Instead of adding sound banks, it now removes them from your updates. It's not cool. I'm missing Best Service, Sonoscore, etc. Thanks for the help.
Hey everyone. Thanks for all the reports, I've reached out to the Native Access team. The issue is under investigation, there will probably a hotfix early next week. Will update this thread when I get more info. In the meantime here are the installers for Native Access 3.19.0. if anyone needs them: Native Access 3.19.0
And if you need to reach out to support, you can get in touch here: https://bit.ly/NI_Support_All
Hello Zigzic, can you please give us more information about the issue? Which operating system you are using? What do you see besides the products?
Also, can you please send us the screenshot of the issue so we can understand it easier to help you to solve that as soon as possible.
I hope this helps☺️
Everything works well except that products like best service and sonuscore are missing (all their products) I am on Windows 11 Pro i7 and 64GB RAM - Before I had 418 banks, today I am missing 19 - But in my opinion there are others missing, I have to find out which ones
Hello Zigzic, have you checked the Knowledge Base Article below:
My product is missing in Native Access
You can try resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access.
Not guaranteed to work but worth a shot.
.
Hello again Zigzac, from my colleagues, I have learned that this was the issue coming from the previous version of the Native Access which just came out. So with the new update this issue is resolved at the moment. Can you please try to download the latet version of the Native Access using the link below:
https://www.native-instruments.com/en/specials/native-access/?srsltid=AfmBOorzKILowa8NSt3CV9A8X8oJ3N3N7UFb0dFHXSWEZoTGcU5vrjx2
And please let us know if the issue is resolved or not.
No, I did everything I just read... either I have 597 banks or I have 399 but the reality is 418... I'm seriously worried about the updates.
Even if I enter the serial number it tells me it's good but it doesn't appear.
I spotted two missing bank brands: Best Service and Sonuscore.
I just reinstalled version 3.19.0 and then 3.19.1, then got version 3.18 and updated to 3.19.1
Can you reproduce with Sonuscore and Best Service products?
https://www.sonuscore.com/
But there must be other brands because I don't have 19 of their products, but I have to find them.
We invested thousands of euros in sound banks, it is not normal to have such updates
On the other hand, in Kontakt 8 we see the banks but not in Native Access, it's crazy...
However, in the NativeAccess.xml file everything is there but not in native access: here is an extract from the file… In a certain place it is me who is put (hide)
<Product version="4"> <UPID>hide</UPID> <Name>TO - Woods Of The Wild</Name> <Type>Content</Type> <RegKey>TO - Woods Of The Wild</RegKey> <SNPID>S98</SNPID> <AuthSystem>RAS3</AuthSystem> <Relevance> <Application minVersion="1.8.2" nativeContent="false">KKontrol</Application> <Application minVersion="6.7.0" nativeContent="true">Kontakt</Application> <Application minVersion="2.6.5" nativeContent="false">Maschine</Application> </Relevance> <Dependencies> <AppDependency minVersion="6.7.0">Kontakt</AppDependency> </Dependencies> <PoweredBy>Kontakt</PoweredBy> <ProductSpecific> <HU>hide</HU> <JDX>hide</JDX> <Visibility type="Number">3</Visibility> </ProductSpecific> <Company>Best Service</Company> <NKSEnabled>true</NKSEnabled> </Product>
Where can I download the version before 3.19.0. Thanks
I'm experiencing the same and how can we sort this out? Ech time i upgrade as it asks as Zigzic says Best Service/ Sonuscore things go missing.
NI, the latest automatic NA update can not let the library show up in the list after adding the serial, it can not recognize the library after indicating the parent folder, please fix your native access recent bug asap, purchased Rosewood Grand by Orange Tree Samples, but it was missed, and could not be added at all even after xml was deleted and NA restarted.
Hey Mert, if I download the NA and replace the 3.19.1 from the link you provided above, then the library I recently purchased and added is shown normally on NA, but the NA will automatically update to 3.19.1 anyway to cause missing libraries again. Is there a way to turn off automatic upgrades on NA?
Another weird bug is that even without showing in the list on NA 3.19.1 after adding serial successfully, it is on Kontakt 7, continues to miss on Kontakt 8, though.
@Mert_NI , Zigzic , Chizilla and zspiano apparently still needs assistance..
@Zigzic , @Chizilla , @zspiano , if Mert_NI does not arrive then please contact N.I. Support (all)
In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care
I think it's a general problem with the new version of Native Access. All my ToyBox products are also gone.
I think you fixed this bug a little too well:
3.19.1 - 2025-07-30
FIXED A bug where extra 3rd-party software shows in the Library tab.
