Missing Products and Sounds After Upgrading to New Mac Studio

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AltSessions
AltSessions Member Posts: 1 Newcomer
edited July 16 in Native Access

I recently purchased a new Apple Mac Studio M2 Max, and have since set up Native Access on the new system. However, I've noticed that many of my previously purchased products and sound libraries are not appearing in Native Access or on my online products page.

I’ve signed in with the same account I’ve always used, but the missing products are still not showing up. Could you please advise on how to restore access to all of my previously purchased content?

Any help would be greatly appreciated. Please let me know if you need any additional information from my side.

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Best Answer

  • Mert_NI
    Mert_NI Customer Care Posts: 957 mod
    Answer ✓
    https://community.native-instruments.com/discussion/46651/missing-products-and-sounds-after-upgrading-to-new-mac-studio

    Hello AltSessions, normally you will be able to use your products in more than one computer as long as you login to the same account. So, I assume there is a typo in one of the email address or the products are in a different account which is commonly happening in these kind of issues.

    As this will need some personal informations(such as email adrress and serial numbers), can you please create a support ticket or open a chat support, sending the serial number of your product and possible alternative email address that you might have been used, using the link below:

    https://bit.ly/NI_support_NA

    So our team can help you further to solve that as soon as possible.

    I hope this helps☺️

Answers

  • Mert_NI
    Mert_NI Customer Care Posts: 957 mod
    Answer ✓
    https://community.native-instruments.com/discussion/46651/missing-products-and-sounds-after-upgrading-to-new-mac-studio

    Hello AltSessions, normally you will be able to use your products in more than one computer as long as you login to the same account. So, I assume there is a typo in one of the email address or the products are in a different account which is commonly happening in these kind of issues.

    As this will need some personal informations(such as email adrress and serial numbers), can you please create a support ticket or open a chat support, sending the serial number of your product and possible alternative email address that you might have been used, using the link below:

    https://bit.ly/NI_support_NA

    So our team can help you further to solve that as soon as possible.

    I hope this helps☺️

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