komplete s88 mk3 driver not listed in update windows 10

jazzjmm

I haven't heard from NI for four days and have s88 mk3 not working. Screen is white with no logo, message or anything and no lights come on. The cable is not the issue as when on it populates in the device manager. When I go to update driver there is no Komplete MK3 driver only Machine MK3. NI support site has no driver download for MK3. I am soon to return the keyboard and purchase a new one but concerned this may be an issue other then the actual keyboard. Any assistance would be greatly appreciated.

Vocalpoint

"NI support site has no driver download for MK3"

There are no "standalone" driver installers to my knowledge - all drivers for MKII/MKIII series come with the installation of Komplete Kontrol - which you can do via Native Access.

I have Komplete Kontrol v2.9.6 installed here and this is what the MKII S61 drivers look like in my Win 10 install:

VP

Uwe303

Hello,

the driver is within native access, it's called "hardware connection service" as far as I know. So please check there first and install the hcs.

PoorFellow

https://community.native-instruments.com/discussion/46203/komplete-s88-mk3-driver-not-listed-in-update-windows-10

Be sure to be using latest version of Native Access for your OS

The S88 MK3 should have an USB-C Power supply capable of PD attached to the power in port on the keyboard to work - do not expect the keyboard to work correctly without , and do not try to update firmware without at least attaching an USB-C PD power supply.

Also as already suggested by Uwe303 : Do you have the NI Hardware Connection Service installed? If Hardware Connection Service is not found in N.A. then try the link on this page : Hardware Connection Service download

.

Also some general info and trouble shooting links.

How to set up your Kontrol S-Series MK3

My Komplete Kontrol Keyboard Does Not Start

Kontrol S-Series MK3 Troubleshooting Guide

Kontrol S-Series MK3: Troubleshooting Firmware Update Issues (appropriate trouble shooter even if not at firmware update step)

Latest Kontrol S-Series MK3 firmware update.