Komplete 15 Band - not showing up in Native access to download....

Osmium

I have now lodged several tickets - I got the email receipt, the redeem voucher code and the serial number but nothing showing in Native access to download….

PoorFellow

https://community.native-instruments.com/discussion/46153/komplete-15-band-not-showing-up-in-native-access-to-download

I got the email receipt, the redeem voucher code

and the serial number but nothing showing in Native access to download

I suppose that that means that you went to the N.I. shop and bought the Komplete 15 Select - Band ?

If you did so then the Serial that you mention did you find that on your MY PRODUCTS, SERIALS, AND DOWNLOADS page ? or in an email ? , if in an email did you then try entering the serial in the N.A. add serial opened in the lower left corner of N.A. ?

Else then be sure that you are logged into the same account in Native Access as when checking the MY PRODUCTS, SERIALS, AND DOWNLOADS page where you should be able to see the bundle as registered if it is on your account.

Also then use latest version of Native Access for your OS

.

Osmium

Thanks PoorFellow, I see what you are saying about 2 different serial codes and to use the one I got in the email. I will check this tonight when I get home. Thanks, Os.